Customer Service Advisor - Digital Intake - Bacolod - 2026

Concentrix Philippines; Murcia; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Philippines in Bacolod City is seeking a Customer Service Advisor for Digital Intake. The role involves handling customer inquiries, meeting KPIs, and providing accurate information with empathy in a fast-paced environment.

Ideal candidates have a high school diploma with some experience, strong communication skills, computer literacy, and the ability to multitask while working well in a team or independently.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Good written and verbal communication skills.
• Reliable with attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Team player who can also work independently.

Responsibilities

• Ensure services meet contractual KPIs.
• Clarify requirements and provide resolution using resources.
• Listen attentively, show empathy, build rapport.
• Greet customers courteously according to procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services when appropriate.
• Track and retrieve information in call databases.
• Respond to inquiries by referring to materials or staff.

Skills

Customer service

Computer literacy

Communication skills

Detail oriented

Multi-tasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Job description

Job Title:

Customer Service Advisor - Digital Intake - Bacolod - 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.#LI-DNI

Location:

PHL Bacolod City - Two Sanparq

Language Requirements:

Time Type:

Full time

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