Customer Service Representative - Onsite

Hammerjack Pty Ltd; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix in the Philippines is seeking a dedicated customer partner to serve as the primary contact for customers via phone, resolving inquiries and guiding solutions. This role emphasizes empathetic service, problem solving, and proactive issue resolution across multiple channels.

You will collaborate with teams, document interactions, and strive to exceed satisfaction goals while maintaining up-to-date product knowledge.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of international call center experience.
• Good communication skills.
• Amenable to work onsite at Estancia, Pasig City.
• Ability to smoothly operate multiple windows and tabs while assisting customers over the phone.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalated complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma or equivalent

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality
• Are you driven to deliver effective results while providing excellent customer service
• Do you have extraordinary communication skills

What's it in for YOU

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalated complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look For In a Candidate

• High School Diploma or equivalent
• At least 1 year of international call center experience required (voice/phones)
• Good communication skills
• Amenable to work onsite at Estancia, Pasig City
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

What's it in for YOU

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement