Customer Service Representative (Online Video Sharing) - Taguig

TASQ Staffing Solutions Inc.; Taguig; On-site; Full time

Benefits offered by this job

Performance Bonus

Incentives

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A staffing solutions provider is seeking a Customer Service Representative for an Online Video Sharing account in Taguig. The role involves delivering exceptional customer service and fraud detection through effective communication and problem-solving skills. Candidates should have at least 2 years of college completed and a minimum of 6 months of BPO experience. This full-time position is onsite in Vertis North, Taguig and offers performance bonuses and government-mandated benefits.

Qualifications

• At least 6 months of BPO experience required.
• Ability to work onsite in Vertis North/Taguig.

Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.
• Review accounts and transactions to detect and prevent fraud.
• Handle calls regarding potential fraud and confirm activity.

Skills

Excellent communication skills

Problem-solving skills

Customer profiling

Education

Completed at least 2 years in College

Job description

Customer Service Representative (Online Video Sharing) - Taguig

TASQ Staffing Solutions Inc.

Negotiable

On-site - Taguig 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.
• Review accounts, transactions, and patterns to detect and prevent fraud.
• Identify trends that separate legitimate vs. fraudulent activity.
• Handle calls regarding potential fraud and confirm activity with customers.
• Use internal and external tools to determine if activity is fraudulent.
• Solve problems, find root causes, and recommend solutions.

Requirements

• Completed at least 2 years in College with no back subjects
• Must have at least 6 months of BPO Experience
• Must have excellent communication skills
• Must be willing to work onsite in Vertis North/Taguig

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• or other illegal situations.

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