Customer Service Representative (Onsite, Night Shift - SIGNING BONUS ON DAY 1)

One CoreDev IT Inc. (CORE); Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Job summary

One CoreDev IT Inc. (CORE) is seeking Customer Service Representatives to support US customers by phone, email, and SMS. You will guide applicants through each step of their application and follow up until the process is complete in a voice-heavy environment.

This role requires at least 2 years in customer service or BPO, excellent spoken and written English, and comfort with high call volumes and daily targets. Salesforce/CRM experience is a plus, and US night shifts are required.

Qualifications

• At least 2 years of customer service, call center, or BPO experience.
• Excellent spoken and written English.
• Comfortable with high call volume and daily targets.
• Outbound, sales, collections, or retention experience is a strong advantage.
• Willing to work US night shift / schedule.

Responsibilities

• Assist customers through inbound and outbound calls, email, and SMS
• Respond quickly to new inquiries and follow up consistently until each customer's process is complete
• Check customer eligibility and understand their needs
• Explain available options, requirements, and the application process clearly
• Build rapport, address concerns, and guide customers toward completing their application and move-in for their new rental home
• Respond promptly to customer inquiries and case requests
• Keep accurate records in Salesforce and other internal systems
• Coordinate with internal teams to ensure a smooth customer experience
• Handle approximately 70 to 100+ calls per day, depending on business needs and your assigned workflow

Skills

Customer service

English proficiency

High call volume

Tools

Salesforce

CRM experience

Job description

About the role

We're looking for Customer Service Representatives who enjoy talking to people and helping them get things done. You'll support US customers by phone, email, and SMS, answer their questions, guide them through each step of their application, and follow up until their process is complete. This is a voice-heavy account that handles both inbound and outbound calls. You'll have daily performance targets, and your success depends on fast responses, consistent follow-up, and helping customers reach a decision.

Key responsibilities

• Assist customers through inbound and outbound calls, email, and SMS

• Respond quickly to new inquiries and follow up consistently until each customer's process is complete

• Check customer eligibility and understand their needs

• Explain available options, requirements, and the application process clearly

• Build rapport, address concerns, and guide customers toward completing their application and move-in for their new rental home

• Respond promptly to customer inquiries and case requests

• Keep accurate records in Salesforce and other internal systems

• Coordinate with internal teams to ensure a smooth customer experience

• Handle approximately 70 to 100+ calls per day, depending on business needs and your assigned workflow

About you

• At least 2 years of customer service, call center, or BPO experience

• Excellent spoken and written English

• Comfortable with high call volume and daily targets

• Confident handling customer concerns and persuading in a friendly, professional way

• Outbound, sales, collections, or retention experience is a strong advantage

• Salesforce or CRM experience is a plus

• Willing to work US night shift / schedule

Benefits

• HMO coverage with dependent

• Night differential and statutory benefits

• Training and career growth

• 15,000 signing bonus - with 1st tranche of PHP 5,000 on day 1