Customer Service Representative / Office Assistants

Tangent Solutions, Inc.; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Permanent job

Regularization benefits

Salary progression

Company bonus

Job summary

Tangent Solutions, Inc. in Ortigas Pasig is seeking an entry-level Finance and Accounting professional to support day-to-day financial processes and client invoicing.

This permanent, on-site role offers regularization benefits and salary growth through the company’s development programs, with opportunities for career advancement within the organization.

Qualifications

• Bachelor’s degree is preferred.
• 6 months of customer service experience in IT, retail, banking, or related industries.
• Proficient in Windows-based applications and can learn customer service software quickly.
• Strong verbal and written communication skills.
• On-site work in Ortigas Pasig, Philippines; no work-from-home.
• Immediate start available.

Responsibilities

• Answer client inquiries by phone or email about products and services.
• Analyze customer requests and provide required information.
• Coordinate with Field Technical Support for service-related concerns.
• Prepare regular reports for clients and managers.
• Create forms for terminal-related requests.
• Support quality objectives and participate in improvement activities.

Skills

Customer service

Windows basics

Education

Bachelor’s degree (preferred)

Tools

Customer service software

Job description

Calling all POS Enthusiasts!

The Philippines' largest non-bank POS terminal network is progressively growing.

Join our expansion as we look for qualified applicants for the Finance and Accounting role.

• Company Industry: Payment Solutions/Information Technology

• Company website: https://www.tangentsolutionsinc.com/

• Job level: Entry level / Associate or experienced

• Work schedule: Day shift / Monday - Friday
  

OTHER CAREER OPENINGS

1. General Admin

2. Human Resource

3. Account Management

4. Sales Admin

5. Customer Service
   

What's for you?

• Permanent and Direct employment

• Regularization benefits

• Performance Evaluation & Salary Increase

• Company Bonus

• Career growth through our Career & Leadership Program

• Employee Recognition Program
  

JOB QUALIFICATIONS:

• Bachelor’s degree is a plus.

• We accept candidates who are college level with at least 6 months of customer service experience in IT, retail, bank, financial services, or other related industries.

• Computer literate in windows-based applications with the ability to learn customer service software applicants.

• With professional verbal and written communication skills.

• Amenable to work onsite in Ortigas Pasig, City. (No work from home)

• Can start immediately.
  

JOB RESPONSIBILITIES:

• Attends to client inquiries by phone or thru email regarding new or existing products and services.

• Analyzes customer requests and provides necessary information.

• Coordinates with Field Technical Support Section for any technical service related concerns.

• Prepares reports on a regular basis for submission to clients’ immediate superior and project managers.

• Prepares forms for any terminal related requests.

• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Representative as may be formally and officially defined by the immediate superior or by the executive management.