Customer Service Representative – Multiple Accounts Hiring | Makati

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; Vor Ort; PHP 187.000 - 312.000; Vollzeit

Benefits dieser Stelle

Competitive Salary Package

Paid Training

Fast-track Recruitment Process

HMO and Career Advancement Opportuni­✶

Night Differential and Overtime Pay

Life Insurance

Gym Membership

Additional Leave

Company Events

Company Christmas Gift

Employee Discount

Zusammenfassung

GAINSTRONG TALENT SOLUTIONS CORP. is hiring Customer Service Representatives for multiple accounts at our Makati site. We welcome those with or without BPO experience and offer opportunities across Telco, Technical Support, Collection/Financial, and Retail Blended accounts.

Responsibilities include handling inquiries, resolving issues, processing transactions, and guiding customers through basic solutions while maintaining professionalism and meeting performance standards.

Qualifikationen

• High School graduate or senior high school graduate and above.
• Open to applicants with or without BPO experience.
• At least 6 months of BPO experience is welcome.
• Excellent communication and interpersonal skills.
• Willing to work on shifting schedules, including weekends and holidays.

Aufgaben

• Handle customer inquiries, concerns, and service requests across channels.
• Provide accurate information and effective solutions based on customer needs.
• Assist customers with account-related transactions, billing concerns, and service inquiries.
• Troubleshoot basic technical issues or guide customers through problem-solving steps.
• Maintain professionalism to ensure a positive customer experience.
• Meet established performance standards and service quality expectations.

Kenntnisse

Communication

Customer service

Interpersonal skills

Willingness to learn

Ausbildung

High School Diploma

Jobbeschreibung

Location: Makati – Ayala North Exchange (ANE)

Explore Multiple Career Opportunities with a Leading BPO Company!

Ready to take the next step in your career? We are currently hiring Customer Service Representatives for multiple accounts in our Makati site. Whether you have previous BPO experience or are just starting your career, we have opportunities waiting for you!

AVAILABLE ACCOUNTS & SALARY PACKAGES

• Telco Account – Up to ₱28,000

• Technical Support Account – Up to ₱28,000

• Collection/Financial Account – Up to ₱24,000

• Retail Blended Account – Up to ₱22,000

Salary packages vary depending on the account, qualifications, and relevant work experience.

KEY RESPONSIBILITIES

• Handle customer inquiries, concerns, and service requests through appropriate communication channels.

• Provide accurate information and effective solutions based on customer needs.

• Assist customers with account-related transactions, billing concerns, and service inquiries.

• Troubleshoot technical issues or guide customers through basic problem-solving procedures, depending on the assigned account.

• Maintain professionalism while ensuring a positive customer experience.

• Meet established performance standards and service quality expectations.

QUALIFICATIONS

• At least High School Graduate / Senior High School Graduate and above.

• Open to applicants with or without BPO experience.

• Applicants with at least 6 months of BPO experience are also welcome.

• Good communication and interpersonal skills.

• Willing to work on shifting schedules, including weekends and holidays, if required.

• Customer-oriented, adaptable, and willing to learn.

COMPANY BENEFITS

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount