Customer Service Pro — Multiple Accounts, Fast Hire, HMO

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; On-site; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary Package

Paid Training

Fast-track Recruitment Process

HMO and Career Advancement Opportuni­✶

Night Differential and Overtime Pay

Life Insurance

Gym Membership

Additional Leave

Company Events

Company Christmas Gift

Employee Discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is hiring Customer Service Representatives for multiple accounts at our Makati site. We welcome those with or without BPO experience and offer opportunities across Telco, Technical Support, Collection/Financial, and Retail Blended accounts.

Responsibilities include handling inquiries, resolving issues, processing transactions, and guiding customers through basic solutions while maintaining professionalism and meeting performance standards.

Qualifications

• High School graduate or senior high school graduate and above.
• Open to applicants with or without BPO experience.
• At least 6 months of BPO experience is welcome.
• Excellent communication and interpersonal skills.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries, concerns, and service requests across channels.
• Provide accurate information and effective solutions based on customer needs.
• Assist customers with account-related transactions, billing concerns, and service inquiries.
• Troubleshoot basic technical issues or guide customers through problem-solving steps.
• Maintain professionalism to ensure a positive customer experience.
• Meet established performance standards and service quality expectations.

Skills

Communication

Customer service

Interpersonal skills

Willingness to learn

Education

High School Diploma

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is hiring Customer Service Representatives for multiple accounts at our Makati site. We welcome those with or without BPO experience and offer opportunities across Telco, Technical Support, Collection/Financial, and Retail Blended accounts.

Responsibilities include handling inquiries, resolving issues, processing transactions, and guiding customers through basic solutions while maintaining professionalism and meeting performance standards.