Customer Service Representative – Financial Services Account – Makati City

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Competitive salary + incentives

HMO

Night differential

Overtime pay

Career advancement

Paid training

Company events

Christmas gift

Employee discount

Job summary

Gainstrong Talent Solutions Corp. in Makati invites motivated individuals to join our financial account team as Financial Account Representatives for a Collections Account at Ayala North Exchange.

You will contact customers about outstanding balances, explain payment arrangements, process settlements, and maintain accurate records while meeting productivity and quality targets. Onsite work at Ayala North Exchange with shifting schedules, weekends, and holidays.

Qualifications

• High school diploma or higher.
• At least 6 months of BPO experience.
• Good verbal and written communication.
• Willing to work onsite in Makati and on shifting schedules.

Responsibilities

• Communicate with customers regarding outstanding balances and account-related concerns.
• Provide accurate information about account details, payment arrangements, and applicable financial policies.
• Assist customers with payment inquiries and available settlement options.
• Conduct professional and respectful conversations to encourage timely account payments.
• Address customer questions and concerns regarding billing and payment transactions.
• Maintain accurate records of customer interactions, account updates, and payment commitments.
• Handle sensitive financial information with confidentiality and professionalism.
• Escalate complex account concerns to the appropriate department when necessary.
• Meet established productivity, quality, and performance targets.

Skills

Communication

Interpersonal skills

Negotiation

Problem solving

Computer literacy

Attention to detail

Adaptability

Customer focus

Education

High school diploma or higher

Job description

LOOKING FOR YOUR NEXT BPO OPPORTUNITY? EARN UP TO ₱24,000 IN A FINANCIAL ACCOUNT!

We are currently looking for motivated, detail-oriented, and customer-focused individuals to join our growing team as Financial Account Representatives for a Collections Account at Ayala North Exchange, Makati City.

Key Responsibilities

• Communicate with customers regarding outstanding balances and account-related concerns.

• Provide accurate information about account details, payment arrangements, and applicable financial policies.

• Assist customers with payment inquiries and available settlement options.

• Conduct professional and respectful conversations to encourage timely account payments.

• Address customer questions and concerns regarding billing and payment transactions.

• Maintain accurate records of customer interactions, account updates, and payment commitments.

• Handle sensitive financial information with confidentiality and professionalism.

• Escalate complex account concerns to the appropriate department when necessary.

• Meet established productivity, quality, and performance targets.

Qualifications

• High School Graduate, Senior High School Graduate, or higher educational attainment.

• At least 6 months of BPO experience (6 months and above).

• Good verbal and written communication skills.

• Strong interpersonal, negotiation, and problem-solving abilities.

• Basic computer literacy and familiarity with navigating multiple systems.

• Detail-oriented, adaptable, and customer-focused.

• Willing to work onsite at Ayala North Exchange, Makati City.

• Willing to work on shifting schedules, weekends, and holidays, as required.

Benefits

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount