Customer Service Representative – Multiple Accounts Available

GDV BUSINESS SERVICES CO.; Makati; Remote; PHP 279,000 - 391,000; Full time

Job summary

GDV BUSINESS SERVICES CO. is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries through non-voice channels, delivering timely, accurate, and courteous assistance in a virtual processing environment.

You will respond via email and live chat, document interactions, meet SLAs, and maintain data privacy while upholding high professional standards in a remote work setup.

Qualifications

• Customer service experience is preferred.
• Experience with email or chat support is advantageous.
• Excellent written communication and comprehension skills.
• Ability to work independently in a remote/virtual setup.

Responsibilities

• Respond promptly to customer inquiries via email and chat platforms
• Provide accurate information about products, services, policies, and procedures
• Resolve customer issues efficiently while maintaining professionalism
• Document interactions and update customer records in the system
• Escalate complex or unresolved concerns to the appropriate team
• Follow company guidelines, workflows, and service-level agreements (SLAs)
• Maintain confidentiality of customer data and adhere to data protection policies
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

Skills

Customer service

Email and chat support

Written communication

Problem-solving

Multitasking

Time management

CRM tools

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Live chat platforms

Job description

About the role

We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to handle customer inquiries through non-voice channels. In this role, you will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment.

Key responsibilities

• Respond promptly to customer inquiries via email and chat platforms
• Provide accurate information about products, services, policies, and procedures
• Resolve customer issues efficiently while maintaining a high level of professionalism
• Document interactions and update customer records in the system
• Escalate complex or unresolved concerns to the appropriate team
• Follow company guidelines, workflows, and service-level agreements (SLAs)
• Maintain confidentiality of customer data and adhere to data protection policies
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

About you

• High school diploma or equivalent (college degree preferred)
• Previous experience in customer service, email, or chat support is an advantage
• Excellent written communication and comprehension skills
• Strong problem-solving and multitasking abilities
• Basic computer proficiency and familiarity with CRM tools
• Ability to work independently in a remote or virtual setup
• Good time management and organizational skills