Customer Care Representative PH

Simera; Angeles; Remote; PHP 223,000 - 335,000; Full time

Job summary

Simera is seeking a Customer Care Representative to support customers throughout their journey. You will handle inquiries across email, chat, phone, and other channels with a friendly, patient, and solution-oriented approach.

The ideal candidate communicates clearly, demonstrates empathy, and can work independently as part of a remote team in the Philippines. Experience in customer service and familiarity with CRM tools will help ensure accurate records and timely resolutions.

Qualifications

• Experience in customer care or related roles.
• Ability to work independently and remotely.
• Manage multiple inquiries while maintaining quality.
• Reliable internet connection and suitable remote setup.
• English proficiency for English-speaking customers.

Responsibilities

• Respond to inquiries via email, chat, phone, and other channels.
• Provide accurate information and effective solutions.
• Assist customers with requests, orders, services, or general issues.
• Handle complaints professionally and resolve them.
• Follow up to ensure concerns are resolved.
• Escalate complex issues to the appropriate department.
• Maintain records of customer interactions.
• Adhere to company policies and care standards.
• Identify recurring concerns and share feedback.
• Collaborate with internal teams for a smooth experience.

Skills

Communication skills

Customer service

Empathy & patience

Problem solving

Active listening

CRM systems

Multitasking

Time management

Digital tools

Tools

CRM platforms

Ticketing systems

Chat tools

Job description

Job Description

We are seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and work toward effective resolutions.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex or sensitive issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company policies, procedures, and customer care standards.
• Identify recurring customer concerns and communicate relevant feedback to internal teams.
• Maintain a positive, professional, and empathetic approach in every customer interaction.
• Collaborate with internal teams to ensure a smooth and consistent customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Empathy, patience, and a customer-first mindset.
• Strong problem-solving and active listening skills.
• Ability to handle difficult or frustrated customers professionally.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize customer requests.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Ability to learn new systems and processes quickly.
• Strong time-management and follow-up skills.

Requirements

• Previous experience in customer care, customer service, customer support, call center, or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a remote team.
• Ability to manage multiple customer interactions while maintaining service quality.
• Reliable internet connection and a suitable setup for remote work.
• Professional, positive, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers.