Chat Support and Email Representative

Relia Sourcing; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Relia Sourcing is seeking an Email Representative to deliver professional customer support via email and messaging channels. The role focuses on resolving account concerns, handling inquiries, and ensuring a positive experience through clear, timely communication.

The ideal candidate will manage cases, respond with empathy, and maintain accurate documentation while meeting service level targets. Experience with subscription-based accounts is a plus and independence is valued.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service mindset with the ability to manage multiple customer cases efficiently.
• Experience handling customer support through email, chat, or messaging channels is preferred.
• Prior experience with subscription-based accounts, billing support, or account management is an advantage.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently while meeting productivity and quality targets.
• Familiarity with customer support tools, ticketing systems, or CRM platforms is a plus.

Responsibilities

• Manage customer cases primarily through email and messaging platforms, providing prompt and effective resolutions.
• Respond to customer inquiries with professionalism, empathy, and attention to detail.
• Handle subscription-related account concerns, including account updates, changes, and issue resolution.
• Maintain accurate case documentation and follow established processes for effective case management.
• Ensure customer concerns are addressed within service level expectations.
• Communicate clearly and professionally while maintaining a high standard of customer service.
• Collaborate with internal teams when necessary to resolve complex customer issues.
• Continuously improve customer interactions by following quality and performance standards.

Skills

Communication skills

Customer service mindset

Multitasking

Billing familiarity

Independent work

Tools

CRM platforms

Job description

We are seeking an Email Representative to provide professional and efficient customer support through email and messaging channels. The ideal candidate will be responsible for handling customer inquiries, resolving account concerns, and ensuring a positive customer experience through clear, timely, and accurate communication.

Key Responsibilities

• Manage customer cases primarily through email and messaging platforms, providing prompt and effective resolutions.
• Respond to customer inquiries with professionalism, empathy, and attention to detail.
• Handle subscription-related account concerns, including account updates, changes, and issue resolution.
• Maintain accurate case documentation and follow established processes for effective case management.
• Ensure customer concerns are addressed within service level expectations.
• Communicate clearly and professionally while maintaining a high standard of
• customer service.
• Collaborate with internal teams when necessary to resolve complex customer issues.
• Continuously improve customer interactions by following quality and performance standards.

Qualifications and Skills

• Excellent written and verbal communication skills.
• Strong customer service mindset with the ability to manage multiple customer cases efficiently.
• Experience handling customer support through email, chat, or messaging channels is preferred.
• Prior experience with subscription-based accounts, billing support, or account management is an advantage.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently while meeting productivity and quality targets.
• Familiarity with customer support tools, ticketing systems, or CRM platforms is a plus.