Customer Service Representative

GECO Asia Pte. Ltd; Davao City; On-site; PHP 201,000 - 279,000; Full time

Job summary

GECO Asia Pte. Ltd invites applications for a Customer Service Representative based in Davao, Philippines. You will assist clients via phone, email, and chat, handle inquiries, and ensure accurate records and order processing with a focus on customer satisfaction.

We value clear communication, problem solving, and empathy to resolve issues swiftly. The role is on-site, requiring meticulous documentation and collaboration with internal teams to deliver excellent service.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in computer systems and CRM software.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints and provide solutions
• Maintain accurate customer records and documentation
• Process orders, returns, and refunds efficiently
• Follow up with customers to ensure satisfaction
• Escalate complex issues to appropriate departments

Skills

Communication skills

Problem solving

Multitasking

CRM software

Empathy

Tools

CRM software

Job description

We're Hiring: Customer Service Representative!

We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently and professionally.

Location: Davao, Philippines
Work Mode: Full On-Site
Role: Customer Service Representative

What You'll Do:

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints and provide solutions
• Maintain accurate customer records and documentation
• Process orders, returns, and refunds efficiently
• Follow up with customers to ensure satisfaction
• Escalate complex issues to appropriate departments

What We're Looking For:

• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in computer systems and CRM software
• Patience and empathy when dealing with customers
• Ability to work in a fast-paced environment