Customer Service Representative (Job ID: VR1000)

Visa Hunt; Mexico; On-site; MXN 170,000 - 208,000; Full time

Job summary

Visa Hunt in Mexico is hiring a Customer Service specialist to handle inbound calls for U.S.-based home services clients, scheduling appointments and delivering professional, friendly service. You will represent the client as part of their office, using scripts and standard greetings.

The role requires excellent spoken and written English, reliable internet and hardware, and flexibility to work 9-hour PST shifts across multiple daily slots. Training is provided.

Qualifications

• Must communicate clearly in English, written and spoken.
• Ability to multitask while handling calls and documentation.
• Excellent attention to detail and data accuracy.
• Adaptable and able to receive feedback to improve performance.
• Flexible and dependable with changing schedules.
• Confidently interact with U.S.-based clients.
• Motivated and hardworking with a value-driven approach.

Responsibilities

• Handle inbound customer calls and schedule appointments.
• Represent the client professionally as part of their team.
• Follow client greetings and approved scripts during calls.
• Provide accurate information about services.
• Record and summarize call details in the CRM system.
• Send follow-up messages as needed to customers.
• Maintain high accuracy and timely communication.

Skills

English communication

Multitasking

Attention to detail

Adaptability

Flexibility

Client communication

Motivation

Job description

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

We’re Hiring: Customer Service

Job Information

• Job Title: Customer Service

• Job ID: VR1000

• Industry: Home Services / Virtual Assistant Services

• Location: Mexico

• Job Status: Full Time

• Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)

• Compensation: $1000 per month

• Target Start Date: ASAP

Role Overview

• This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.

• The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.

About the Client

• The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.

• They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.

About the Role

• The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.

• Full training is provided on call scripts, customer handling, and booking procedures.

Key Responsibilities

• Answer inbound calls from prospective customers in a professional and friendly manner

• Represent the client as if working directly in their office

• Use the client’s standard greeting and approved scripts

• Accurately answer customer inquiries about services

• Book appointments using the client’s CRM or scheduling platform

• Take detailed call summary notes during each interaction

• Record customer contact information, inquiry details, and relevant notes

• Send complete and accurate call summaries to the client after each call

• Send follow-up text messages or emails when required

• Maintain high accuracy and attention to detail at all times

Work Schedule & Shift Assignment

• Business operates 7 days per week based on client demand

• Available shifts (all times in PST):

  • 5:00 AM – 2:00 PM

  • 7:00 AM – 4:00 PM

  • 8:00 AM – 5:00 PM

  • 11:00 AM – 8:00 PM

• Rest days vary depending on client needs

• Common rest day combinations include:

  • Monday–Sunday

  • Tuesday–Wednesday

  • Thursday–Friday

• Saturday–Sunday off is possible depending on client assignment

• Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements

• Flexibility with scheduling is required

Qualifications & Skills

• Internet speed of at least 40 Mbps with low latency

• Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM

• Reliable backup power source

• Previous BPO or call center experience preferred

• Ability to multitask while managing calls and documentation

• Strong spoken and written English communication skills

• Confidence communicating directly with U.S.-based clients

• Excellent attention to detail with accurate data entry

• Willingness to receive feedback and make adjustments

• Flexible, dependable, and able to adapt to changing schedules

• Motivated, hardworking, and eager to add value