Onsite Bilingual Customer Service Agent

Qualfon; Mexico; On-site; PHP 427,807 - 534,759; Full time

Benefits offered by this job

Competitive salary plus performance bonus

Opportunities for career growth

100% paid training

Job summary

Qualfon is hiring onsite Customer Service Representatives in Mexico City. This role involves providing high-quality customer support for a grocery delivery service and managing multiple tasks efficiently. Candidates should possess advanced English skills, have 1-2 years of customer service experience, and be able to type accurately. Qualfon offers competitive salaries, performance bonuses, and 100% paid training, making it a great opportunity for growth and development in a positive work environment.

Qualifications

• 1-2 years of experience in BPO or customer service.
• Ability to type 25 words per minute with 90% accuracy.
• Availability to work rotating shifts.
• 18 years or older with complete documentation.

Responsibilities

• Provide high-quality customer service.
• Resolve inquiries with empathy and professionalism.
• Manage multiple tasks while delivering exceptional service.

Skills

Advanced English (B2+ − C1)

Problem-solving

Multitasking skills

Positive attitude

Education

High school diploma

Tools

MS Office

Job description

Join the Team! Are you looking for a stable opportunity with growth, benefits, and a positive work environment? We are hiring onsite Customer Service Representatives in Mexico City. Be part of a company that values your professional development and well‑being.

Virtual Applicants

We require candidates to turn on their camera.

What will you do in this role?

• You will work for one of our onsite campaigns in an account that operates a grocery delivery and pick‑up service.
• Provide personalized and high‑quality customer service.
• Actively listen and resolve inquiries with empathy and professionalism.
• Ensure customer satisfaction from the first contact.
• Manage multiple tasks while delivering exceptional service.

What are we looking for?

• Advanced English (B2+ − C1).
• 1‑2 years of experience in BPO or customer service.
• Ability to type 25 words per minute with 90% accuracy.
• Knowledge of MS Office and the Internet.
• Availability to work rotating shifts.
• Completed high school diploma.
• 18 years or older with complete documentation (CURP, NSS, Tax Certificate, etc.).
• Positive attitude, problem‑solving, and multitasking skills.

What We Offer

• Competitive salary plus performance bonus.
• Opportunities for career growth and development.
• 100% paid training.

Location

100% onsite role in Mexico City.

Ready to take the next step in your career? Apply today and be part of our team!