Global Airline Customer Experience Specialist

Dencom Consultancy and Manpower Services; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment consultancy is seeking a Customer Service Representative to support an International Airline account. The candidate will provide exceptional customer service through various communication channels and ensure a seamless travel experience. Responsibilities include responding to inquiries about flight schedules and resolving complaints while meeting performance indicators. This role requires excellent communication skills and a strong focus on customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other omnichannel platforms.
• Provide accurate information on flight schedules, bookings, baggage, and airline policies.
• Resolve customer complaints or issues efficiently while maintaining a high level of professionalism.
• Document and update customer interactions in the system.
• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and quality standards.

Job description

A recruitment consultancy is seeking a Customer Service Representative to support an International Airline account. The candidate will provide exceptional customer service through various communication channels and ensure a seamless travel experience. Responsibilities include responding to inquiries about flight schedules and resolving complaints while meeting performance indicators. This role requires excellent communication skills and a strong focus on customer satisfaction.