Global Airline Customer Support Specialist

Dencomphil; Philippines; On-site; PHP 279,000 - 334,800; Full time

Job summary

An international airline support company is seeking a motivated Customer Service Representative to provide exceptional customer support. The role includes responding to inquiries through various communication channels, providing accurate information about flights and policies, and resolving complaints efficiently. Ideal candidates should have strong communication skills and a commitment to maintaining professionalism while meeting performance indicators.

Qualifications

• Excellent communication skills across different platforms.
• Ability to handle complaints efficiently and professionally.
• Strong attention to detail in documenting interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on flight schedules and bookings.
• Resolve customer complaints efficiently.

Job description

An international airline support company is seeking a motivated Customer Service Representative to provide exceptional customer support. The role includes responding to inquiries through various communication channels, providing accurate information about flights and policies, and resolving complaints efficiently. Ideal candidates should have strong communication skills and a commitment to maintaining professionalism while meeting performance indicators.