Customer Service Representative – Insurance (Dayshift)

ESOL IT SERVICES INC.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

ESOL IT SERVICES INC. is seeking a Customer Service Representative to support an insurance account. The role emphasizes customer focus, handling inquiries, and ensuring timely, accurate resolutions while maintaining high service standards.

You will respond to calls, provide policy information, assist with updates, document interactions, and collaborate with other departments. On-site in Bridgetowne, Quezon City, with a dayshift schedule.

Qualifications

• At least 1 year of BPO experience.
• Senior High School graduate or completed at least 2nd year of college.
• Good to excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Willing to work on-site in Bridgetowne, Quezon City.
• Willing to work on a dayshift schedule.

Responsibilities

• Handle incoming customer calls and respond to inquiries regarding insurance policies and services.
• Provide accurate information about policy coverage, benefits, billing, and account-related concerns.
• Assist customers with policy updates, requests, and general insurance-related transactions.
• Address customer complaints and resolve issues professionally and efficiently.
• Document customer interactions and maintain accurate account records.
• Coordinate with relevant departments to ensure timely resolution of customer concerns.
• Follow company policies, procedures, and quality service standards.

Skills

Communication

Interpersonal skills

Customer service

Problem-solving

Adaptability

Education

Senior High School graduate or some college

Job description

Job Description

We are looking for a customer-focused Customer Service Representative to support an insurance account. The successful candidate will handle customer inquiries, provide assistance with insurance-related concerns, and ensure accurate and efficient resolution of customer requests while maintaining excellent service standards.

Key Responsibilities

• Handle incoming customer calls and respond to inquiries regarding insurance policies and services.
• Provide accurate information about policy coverage, benefits, billing, and account-related concerns.
• Assist customers with policy updates, requests, and general insurance-related transactions.
• Address customer complaints and resolve issues professionally and efficiently.
• Document customer interactions and maintain accurate account records.
• Coordinate with relevant departments to ensure timely resolution of customer concerns.
• Follow company policies, procedures, and quality service standards.

Qualifications

• At least 1 year of BPO experience.
• Senior High School graduate or completed at least 2nd year of college.
• Good to excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Willing to work on-site in Bridgetowne, Quezon City.
• Willing to work on a dayshift schedule.