Customer Service Representative - Insurance Account

Gratitude Philippines; Manila; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Salary up to ₱23,000

Day shift schedule

Onsite office

Paid training

HMO coverage

Government mandated benefits (SSS/Phil

Pag-IBIG

Paid leaves

Bonuses & incentives

Career growth

Stable account

Job summary

WNS in Manila is seeking a Customer Service Representative for an Insurance Account at our Eastwood office. This day-shift, onsite role handles inquiries, policy updates, billing, and claims status, with a focus on accurate, professional service.

You should have at least 1 year of BPO experience and strong English communication. We offer paid training, HMO, government benefits, leaves, and a clear path to growth within a long-term insurance client.

Qualifications

• SHS graduate or 2nd year college.
• At least 1 year BPO experience (voice/customer service preferred).
• Good to excellent English communication skills.
• Basic computer navigation skills.

Responsibilities

• Handle inbound calls, emails, and chats regarding insurance policies.
• Assist customers with policy inquiries, billing, claims status, and updates.
• Provide accurate information and resolve concerns in a professional manner.
• Document all interactions accurately in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Coordinate with internal teams for escalations and follow-ups.

Skills

English communication

Computer navigation

BPO experience

Education

Senior High School or 2nd year college

Job description

Customer Service Representative - Insurance Account*

*Location:* Onsite Eastwood

*Schedule:* Day Shift

Company -:WNS

*Salary Package:* Up to ₱23,000

About the Role

We are looking for motivated and customer-focused individuals to join our growing Insurance Account team. As a Customer Service Representative, you will be assisting customers with their insurance inquiries, claims assistance, policy updates, and general account concerns. This is a perfect opportunity for BPO professionals who want a stable, dayshift career with growth opportunities.

No graveyard shift. No night differential chase. Just a healthy work-life balance.

What We Offer

• *Salary Package Up To ₱23,000*
• *Day Shift Schedule* - Enjoy your nights and weekends
• *Onsite Work Setup* - Modern office with complete facilities
• *Paid Training* - Full support from day one
• *HMO Coverage* - Medical benefits for you
• *Government Mandated Benefits* - SSS, PhilHealth, Pag-IBIG
• *Paid Leaves* - Vacation and Sick Leave
• *Performance Bonuses & Incentives*
• *Career Growth* - Fast-track promotion to QA, Team Leader, and Trainer roles
• *Stable Account* - Long-term Insurance client

Qualifications

• Senior High School (SHS) Graduate *OR* Completed 2nd Year College
• *At least 1 Year BPO Experience* (Voice / Customer Service preferred)
• Good to Excellent English Communication Skills
• Basic computer navigation skills

• Willing to work
• Onsite
• and on a
• Day Shift
• schedule

Responsibilities

• Handle inbound calls, emails, and chats regarding insurance policies
• Assist customers with policy inquiries, billing, claims status, and updates
• Provide accurate information and resolve concerns in a professional manner
• Document all interactions accurately in the system
• Meet quality, productivity, and customer satisfaction targets
• Coordinate with internal teams for escalations and follow-ups

Who Should Apply?

This role is ideal for you if:

• You have at least 1 year BPO experience and want to move to a Dayshift account
• You are tired of night shift and want a healthier schedule
• You want to build a long-term career in the Insurance industry
• You are looking for a stable company with competitive pay