Customer Service Representative – Insurance Account

ESOL IT SERVICES INC.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

ESOL IT SERVICES INC. is seeking a customer service representative to handle voice-based inquiries and resolve insurance-related concerns onsite in Bridgetowne, Quezon City.

The role requires sharp communication skills and a willingness to work shifting hours in a fast-paced BPO environment. The ideal candidate has at least 1 year of BPO experience on voice accounts, with strong verbal and written communication abilities and a readiness to be on site.

Qualifications

• SHS Graduate or 2nd Year College Completed
• At least 1 year BPO experience in a voice account
• Excellent verbal and written communication skills
• Willing to work onsite and on a shifting schedule

Responsibilities

• Handle customer inquiries and concerns through voice calls
• Assist customers with insurance-related concerns and requests
• Provide accurate information and resolve concerns professionally
• Maintain proper documentation of customer interactions

Skills

Excellent verbal and written comm

Education

SHS Graduate or 2nd Year College Completed

Job description

Location: Bridgetowne, Quezon City
Work Arrangement: Onsite
Schedule: Shifting Schedule

Qualifications:

• SHS Graduate or 2nd Year College Completed

• At least 1 year BPO experience in a voice account

• Excellent verbal and written communication skills

• Willing to work onsite and on a shifting schedule

Responsibilities:

• Handle customer inquiries and concerns through voice calls

• Assist customers with insurance-related concerns and requests

• Provide accurate information and resolve concerns professionally

• Maintain proper documentation of customer interactions