Customer Service Representative (Iloilo City)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Iloilo City; Hybrid; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Competitive salary with annual raise

Career development programs

24 paid time-offs annually

Comprehensive HMO for you and depends

Day 1 HMO and Life and Accident保险

Hybrid work setup with IT equipment

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. in Iloilo City is seeking a Customer Service Representative to handle email, chat, or phone support across multiple RELX units. The role emphasizes quick learning, adaptability, and the ability to work in a hybrid/onsite setup with deadlines and accuracy.

The position welcomes fresh graduates or candidates with 1–2 years of BPO experience, strong English communication, and solid computer literacy to support a variety of business needs across teams.

Qualifications

• Bachelor’s degree in any field or at least 2 years of college completed with no back subjects.
• Fresh graduates may be considered based on communication skills and potential.
• At least 1–2 years of BPO/shared services or related experience preferred.
• Excellent English communication skills (oral and written).
• Proficiency with standard computer applications (Word, Excel, Outlook).
• Able to work under deadlines with strong attention to detail.
• Hybrid/onsite setups and rotating work schedules; willingness to work at REPH Iloilo City site.

Responsibilities

• Support volume-based customer facing or back-office requirements as needed.
• Provide customer support via email, chat, or phone calls.
• Interpret written English language accurately.
• Work independently, stay focused, and manage tasks efficiently.
• Maintain good organization and time management to meet deadlines.
• Summarize information quickly and accurately with attention to detail.

Skills

English communication

Attention to detail

Time management

Organizational skills

Adaptability

Microsoft Office

BPO experience

Education

Bachelor’s degree or 2 years college completed

Tools

Word

Excel

Outlook

Internet applications

Job description

The Customer Service Representative role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs. They will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries.

Initial assignments are likely to be project-based or limited duration for several months, with opportunity for exposure across a broad range of learning. Based on competencies developed during initial assignments, individual preferences, and business requirements, the Customer Service Representative can build his/her career path on a dedicated team or business unit or continue with rotational assignments across the scope of RELX businesses.

Key Responsibilities:

• Ability to support any volume-based customer facing or back-office requirement as needed by the business

• Ability to provide customer support through email, chat or phone calls

• A good command of interpreting written English language

• Ability to work well on own initiative and able to remain focused

• Good organizational and time management skills with ability to meet deadlines

• A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately

• Confidence in asking questions and seeking validation

Qualifications:

• Bachelor’s degree in any field (or equivalent experience) or at least 2 years college completed with no back subjects/incomplete units

• Completed at least 2 years of college (with no back subjects) may be considered depending on BPO experience

• Fresh graduates may also be considered based on communication skills and overall potential

• At least 1–2 years of BPO, shared services, or related experience is preferred

• Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications) is an advantage

• Excellent English communication skills (both oral and written)

• Strong attention to detail and ability to work under deadlines

• Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules

• Willing to work at our REPH Iloilo City site

Why join us?

• Competitive salary with annual increase and incentive

• Career Development Programs

• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year

• Comprehensive HMO for you and up to 4 Dependents

• Day 1 HMO and Life and Accident Insurance

• Flexible Retirement Plan

• Hybrid Work Set up & IT equipment will be provided

For your convenience, our entire recruitment process is done 100% virtually.