Customer Service Advisor - Homecoming - Iloilo 2026

Concentrix Philippines; Pale Benidicto Rizal; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Philippines Iloilo City is seeking a Customer Service Advisor - Homecoming for Iloilo 2026. The role focuses on delivering quality support to customers while meeting KPIs and upholding company standards.

You will clarify needs, listen with empathy, greet customers professionally, maintain product knowledge, document work accurately, and participate in initiatives to improve satisfaction and business performance. Flexible with shifts.

Qualifications

• High school diploma with minimal relevant experience may be acceptable.
• Strong customer service orientation and communication skills are essential.
• Good PC navigation and basic software literacy are required.

Responsibilities

• Ensure service delivered to customers meets KPIs and contractual standards.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen with empathy and build rapport while addressing concerns.
• Greet customers in a courteous, professional manner following procedures.
• Maintain basic knowledge of client products/services for accurate assistance.
• Prepare complete and accurate work and document accounts as required.
• Contribute to activities that improve customer satisfaction and business performance.
• Offer applicable products/services as appropriate.
• Track, document, and retrieve information in the call tracking system.
• Respond to inquiries by referring to published materials or guiding to senior staff.

Skills

Customer service

Communication

PC skills

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Adaptability

Education

High school diploma

Job description

Job Title:

Customer Service Advisor - Homecoming - Iloilo 2026

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Language Requirements:

Time Type:

Full time

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