Customer Service Representative

iPloy, OPC; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Annual salary bumps

Bi-weekly attendance bonus

HMO + dependent coverage

Fixed weekends off

Free Food Fridays

Job summary

A dynamic customer service company in Cebu City is seeking Customer Service Representatives to enhance its expanding team. The role involves responding to customer inquiries, resolving issues, and maintaining records. Candidates should be Senior High School graduates and possess good English communication and basic computer skills. This position offers a competitive salary, perks like health coverage, and fixed weekends off. Join now for a rewarding career where growth is recognized and encouraged!

Qualifications

• Good English communication skills required.
• Basic computer & typing skills necessary.
• Positive attitude with a team-player mindset.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve customer issues efficiently.
• Maintain detailed records of customer interactions.

Skills

Good English communication skills

Basic computer & typing skills

Positive, team-player attitude

Education

Senior High School graduate or Higher

Job description

We’re looking for Customer Service Representatives to join our expanding team, where collaboration, learning, and success go hand in hand.

This position is essential for addressing inquiries, resolving issues, and providing necessary information to customers.

Key Responsibilities

• Responding promptly and accurately to customer inquiries via phone, email, or chat.
• Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
• Maintaining detailed records of interactions and transactions in the customer management system.
• Providing product information and guidance to customers, assisting with order placements and returns as needed.
• Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Why You’ll Love Working at iPloy:

• Get paid while you learn – no BPO experience needed
• Competitive salary + awesome perks
• Fun, supportive, and lively workplace

We’re Looking For:

• Senior High School graduate or Higher
• Good English communication skills
• Basic computer & typing skills
• Positive, team-player attitude
• Willing to work night shifts
• Ready to start ASAP

Perks That Make Work Fun:

• Annual salary bumps – we reward growth
• Bi-weekly attendance bonus – show up, earn more
• HMO + dependent coverage – health comes first
• Fixed weekends off – work-life balance guaranteed
• Free Food Fridays – because who doesn’t love treats?

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