Customer Service Representative (CSR) | Hybrid Setup After Training

HCL Technologies Philippines Inc; Taguig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO benefits (on 1st day)

Group life insurance

Medicine reimbursement

Night differential pay

Cash conversion of SL

Job summary

HCL Technologies Philippines Inc is seeking a Customer Service Representative (CSR) to provide information and resolve customer issues within defined SLAs. The position requires on-site work in Taguig and may involve night shifts; strong communication in English is essential.

Key duties include handling calls, researching information, logging interactions, and advising customers on available services to meet SLA targets and ensure service quality.

Qualifications

• Fluent in English, both written & verbal.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast pace, community environment.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

English proficiency

MS Office

Communication skills

Interpersonal skills

Ethical standards

Fast-paced environment

Perspective taking

Persuasive ability

Diversity-friendly

Job description

Open Role: Customer Service Representative (CSR)

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH

Requirements

i. Minimum of 1 year Customer Service Representative experience (Advantage Only)

ii. Total of 2 years BPO experience (Advantage only)

iii. Must be amenable to work onsite in Taguig & Night Shift schedule

iii. Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

• Fluent in English, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment