Customer Service & Administrative Assistant | Hybrid | Day Shift | Up to 28K

Emapta; Makati; Hybrid; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Hybrid work arrangement

Prime Makati office location

Day shift schedule

Fixed weekends off

Salary advance program

Job summary

Emapta Philippines offers a hybrid work setup in Makati and is seeking a Customer Service & Administrative Assistant to handle inbound/outbound calls, data entry, and calendar coordination. This role combines professional BPO call-handling with organized administrative support to ensure polished interactions and seamless operations.

The ideal candidate has a bachelor’s degree, 6 months to 1 year of BPO experience, strong English communication, and a proven ability to manage multiple tasks with

Qualifications

• Bachelor's degree required.
• 6 months to 1 year of BPO customer service experience handling inbound and/or outbound voice support.
• Proven ability to professionally manage a high volume of customer or client calls in a BPO or contact center environment.
• Background in customer support, client services, account support, or similar service-focused BPO/contact center functions.
• Hands-on experience with administrative and back-office support, including document processing, data entry, recordkeeping, information verification, and coordination.
• Strong written and verbal English communication skills with a confident and professional phone manner.
• Strong customer service, relationship-building, problem-solving, follow-through, and interpersonal skills.
• Detail-oriented and highly accurate when reviewing, recording, updating, and maintaining information.
• Ability to manage multiple priorities and maintain service quality in a fast-paced, high-volume environment.
• Established record of employment continuity, responsible work practices, and professional conduct.
• Must reside within approximately 30 minutes of Makati or be willing to relocate nearby.
• Amenable to onsite training in Makati.

Responsibilities

• Handle inbound and outbound calls with customers, external contacts, and stakeholders to obtain information, confirm details, and complete necessary follow-ups while providing professional service.
• Update and maintain accurate information in internal CRM and business systems, ensuring records remain complete, organized, and current.
• Perform data entry, document processing, information checking, and records maintenance with a strong focus on accuracy and completeness.
• Prepare and organize documents, reports, forms, Excel templates, and other administrative materials as required.
• Provide administrative support to the Director, including calendar management, appointment scheduling, task tracking, reporting, and general coordination.
• Conduct online research and communicate with external contacts to gather information and address administrative requirements.
• Track pending requests, coordinate follow-ups, and assist with day-to-day workflows to ensure tasks are completed accurately and on time.
• Support additional administrative and operational activities as needed to maintain efficient processes and consistent service standards.

Skills

BPO customer service

English communication

Administrative support

Data entry

Recordkeeping

CRM systems

Multitasking

Relationship-building

Detail-oriented

Education

Bachelor's degree

Tools

CRM systems

Excel

Job description

Earn Up to PHP28K Bringing Excellence to Every Client Interaction

• Employment type: Full-time
• Shift: Day shift, Weekends off
• Work setup: Hybrid, Makati
• Salary: Up to 28,000

About the Role

Exceptional support requires more than responsiveness-it demands confident communication, precise administration, and the discipline to follow every detail through. The Customer Service & Administrative Assistant combines professional BPO call-handling expertise with organized administrative support to deliver polished interactions and seamless coordination. Your reliability, accuracy, and service mindset will make every responsibility count. With award-winning Emapta, gain global exposure, hybrid flexibility, premium benefits, career stability, continuous development, and a Top 1% employee experience that recognizes accomplished professionals and supports meaningful long-term career growth.

The Qualifications We Seek

• Bachelor's degree required
• 6 months to 1 year of BPO customer service experience handling inbound and/or outbound voice support
• Proven ability to professionally manage a high volume of customer or client calls in a BPO or contact center environment
• Background in customer support, client services, account support, or similar service-focused BPO/contact center functions
• Hands-on experience with administrative and back-office support, including document processing, data entry, recordkeeping, information verification, and coordination
• Strong written and verbal English communication skills with a confident and professional phone manner
• Strong customer service, relationship-building, problem-solving, follow-through, and interpersonal skills
• Detail-oriented and highly accurate when reviewing, recording, updating, and maintaining information
• Ability to manage multiple priorities and maintain service quality in a fast-paced, high-volume environment
• Established record of employment continuity, responsible work practices, and professional conduct
• Must reside within approximately 30 minutes of Makati or be willing to relocate nearby
• Amenable to onsite training in Makati

Your Daily Task

• Handle inbound and outbound calls with customers, external contacts, and stakeholders to obtain information, confirm details, and complete necessary follow-ups while providing professional service
• Update and maintain accurate information in internal CRM and business systems, ensuring records remain complete, organized, and current.
• Perform data entry, document processing, information checking, and records maintenance with a strong focus on accuracy and completeness
• Prepare and organize documents, reports, forms, Excel templates, and other administrative materials as required
• Provide administrative support to the Director, including calendar management, appointment scheduling, task tracking, reporting, and general coordination
• Conduct online research and communicate with external contacts to gather information and address administrative requirements
• Track pending requests, coordinate follow-ups, and assist with day-to-day workflows to ensure tasks are completed accurately and on time
• Support additional administrative and operational activities as needed to maintain efficient processes and consistent service standards

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.