Customer Service Representative | HYBRID | ALABANG

Bravissimo Resourcing Inc.; Muntinlupa; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is looking for a Customer Service Representative to assist customers with inquiries and resolve complaints. This hybrid role requires at least 1 year of experience in insurance and a High School graduate. Successful candidates will demonstrate strong communication skills and problem-solving abilities to ensure customer satisfaction. Candidates will work in Alabang, Muntinlupa, and handle customer communications through calls, emails, and chat inquiries.

Qualifications

• Must have 1 year experience in insurance (Life, Disability, Retirement, Health).
• Amenable to work in Alabang, Muntinlupa (HYBRID).

Responsibilities

• Provide information about products or services to customers.
• Resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Problem-solving

Empathy

Ability to navigate customer service platforms

Education

High School graduate

Job description

QUALIFICATIONS:

• Must have 1 year experience in insurance ( Life, Disability, Retirement, Health )
• Amenable to work in Alabang, Muntinlupa ( HYBRID )
• At least High School graduate

Short Description:

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.

Duties/Responsibilities:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.