Customer Service Representative. Healthcare & Financial Associate.

Gratitude Jobs Ahead HR Inc; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc. is seeking a customer service professional to support clients in the healthcare and financial sectors in Cebu City. You will assist customers with inquiries, explain product features, process transactions accurately, and maintain detailed records while complying with standards in a fast-paced environment.

Bachelor’s degree preferred; 1–3 years’ experience welcomed. Excellent communication, empathy, patience, and attention to detail are essential for success in this

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of customer service experience in healthcare or financial services.
• Strong communication and interpersonal skills.
• Empathetic, patient, and detail-oriented.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Provide excellent customer service support to clients in the healthcare and financial sectors.
• Assist customers with inquiries, concerns, and issues related to their accounts and services.
• Effectively communicate product features and benefits to enhance customer satisfaction.
• Process transactions accurately and efficiently while adhering to compliance standards.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide excellent customer service support to clients in the healthcare and financial sectors.
• Assist customers with inquiries, concerns, and issues related to their accounts and services.
• Effectively communicate product features and benefits to enhance customer satisfaction.
• Process transactions accurately and efficiently while adhering to compliance standards.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of customer service experience in healthcare or financial services.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Working Conditions: Ability to work in a fast-paced and dynamic environment.