Customer Service Representative - Healthcare Account

ElevateCalls; Manila; Vor Ort; PHP 201.000 - 335.000; Vollzeit

Zusammenfassung

ElevateCalls in Manila is seeking a friendly, detail-oriented Customer Service Representative to be the first point of contact for customers, handling inquiries by phone, email and chat.

You will resolve issues, document interactions in our CRM, maintain product knowledge, and collaborate with internal teams to escalate when needed, while meeting performance targets.

Training is provided, with opportunities to grow in a customer success path.

Qualifikationen

• High school diploma or equivalent; additional certifications or college education is a plus.
• Proven experience in customer service or related fields.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to remain calm under pressure.

Aufgaben

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer concerns, providing accurate information and solutions.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Document customer interactions in the CRM system for accurate record-keeping.
• Collaborate with internal teams to address and escalate unresolved issues when necessary.

Kenntnisse

Communication skills

Customer focus

Problem solving

Calm under pressure

Team collaboration

Ausbildung

High school diploma

Tools

CRM software

Microsoft Excel

Data entry

Jobbeschreibung

Role Overview:

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.


• Resolve customer concerns, providing accurate information and solutions.


• Maintain a thorough understanding of our products and services to assist customers effectively.


• Document customer interactions in the CRM system for accurate record-keeping.


• Collaborate with internal teams to address and escalate unresolved issues when necessary.


• Meet or exceed performance metrics, including response time and customer satisfaction.

Qualifications:

• High school diploma or equivalent; additional certifications or college education is a plus.


• Proven experience in customer service or related fields.


• Excellent communication skills, both verbal and written.


• Strong problem-solving skills and the ability to remain calm under pressure.


• Proficient in using computer systems and CRM software.


• A positive attitude, empathy, and a passion for helping others.