Ready for a Fresh Start? Join Concentrix Eastwood Today!

Concentrix Philippines; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Philippines is seeking motivated individuals for the role of Customer Service Representative at our Eastwood Quezon City location. You will be the voice of our clients, delivering courteous support and maintaining high service standards in a fast-paced call centre environment.

The role emphasizes effective communication, problem-solving, and the ability to handle multiple tasks while delivering quality customer experiences.

Qualifications

• High school diploma or equivalent as minimum requirement.
• Strong communication skills to articulate information clearly and professionally.
• Excellent listening skills with genuine empathy for customer concerns.
• Ability to multitask and manage time effectively in a busy environment.
• Problem-solving mindset with practical solutions.
• Proficiency with computer systems and willingness to learn new software.

Responsibilities

• Handle inbound and outbound customer calls professionally and empathetically.
• Respond to inquiries, complaints and requests with prompt, accurate solutions.
• Document customer interactions using company systems and tools.
• Maintain accurate records of all customer transactions and follow-ups.
• Identify customer needs and provide product or service recommendations.
• Escalate complex issues to supervisors or specialized teams as needed.
• Adhere to policies, procedures and quality standards in all interactions.
• Meet and exceed individual and team performance targets (call quality, handling time, CSAT).
• Participate in training and development to enhance skills and product knowledge.
• Collaborate with team members to maintain a positive work environment.

Skills

Communication skills

Empathy

Multitasking

Problem solving

Computer literacy

Attention to detail

Time management

Adaptability

Customer service

Education

High school diploma

Job description

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service solutions to clients across diverse industries. We pride ourselves on creating a workplace where talented individuals can grow, thrive, and make a meaningful impact. Our commitment to excellence, innovation, and employee wellbeing sets us apart in the customer service industry. We believe in empowering our team members to achieve their full potential whilst maintaining a supportive and collaborative work environment.

About the role

We are seeking enthusiastic and customer-focused individuals to join our team at our Eastwood Quezon City location in Metro Manila. This is a full-time opportunity for someone looking for a fresh start in a dynamic, fast-paced call centre environment. As a Customer Service Representative, you will be the voice of our clients, providing professional and courteous support to customers whilst maintaining the highest standards of service excellence. This role is integral to our operations, directly contributing to customer satisfaction and business success.

Key responsibilities

• Handle inbound and outbound customer calls in a professional, empathetic and efficient manner

• Respond to customer inquiries, complaints and requests with prompt, accurate and helpful solutions

• Document customer interactions comprehensively using company systems and tools

• Maintain detailed and accurate records of all customer transactions and follow-ups

• Identify customer needs and provide appropriate product or service recommendations

• Escalate complex issues to supervisors or specialised teams when necessary

• Adhere to company policies, procedures and quality standards throughout all interactions

• Meet and exceed individual and team performance targets including call quality, handling time and customer satisfaction metrics

• Participate in training programmes and continuous development initiatives to enhance skills and product knowledge

• Collaborate with team members to create a positive and supportive work environment

What we’re looking for

• High school diploma or equivalent qualification as a minimum requirement

• Strong communication skills with the ability to articulate information clearly and professionally

• Excellent listening skills and genuine empathy for customer concerns

• Ability to multitask and manage time effectively in a busy environment

• Problem-solving mindset with the capacity to think on your feet and provide practical solutions

• Proficiency with computer systems and willingness to quickly learn new software applications

• Patient demeanour with the ability to remain calm and professional under pressure

• Flexibility and adaptability to changing priorities and work schedules

• Attention to detail with strong organisational abilities

• Previous customer service experience is advantageous but not essential for the right candidate seeking a fresh start

What we offer

We are committed to supporting the wellbeing and career development of our employees. We offer competitive compensation packages and a range of benefits designed to enhance your quality of life. Our comprehensive benefits include health and wellness programmes, opportunities for professional development and skills training, career advancement pathways within our organisation, and a supportive team culture that values your contributions. We foster an inclusive workplace where every team member is valued and has the opportunity to grow. We encourage a healthy work-life balance and provide a collaborative environment where you can develop your skills and achieve your career aspirations. Additionally, we offer flexible working arrangements where possible to support your personal circumstances.