Customer Service Representative (Financial) | ETON

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. in the Philippines is seeking Customer Service Representatives for a financial account. You will handle inquiries, assist with billing, verify information, and resolve issues while maintaining data privacy and high customer satisfaction.

The role requires strong communication, attention to detail, and ability to work across shifting schedules. Ideal candidates have 6 months to 3 years in a BPO/Contact Center, good written and verbal English, and comfort

Qualifications

• High School or Senior High School graduate.
• 6 months to 3 years of BPO/Contact Center experience.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Detail-oriented and comfortable handling financial information.
• Basic computer proficiency and ability to navigate multiple systems.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries regarding financial products, accounts, transactions, and services.
• Assist customers with billing, payments, account updates, and other financial concerns.
• Provide accurate information and appropriate solutions to customer inquiries.
• Resolve customer concerns and complaints professionally and efficiently.
• Verify customer information and maintain account security and confidentiality.
• Document customer interactions and transactions accurately.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data privacy standards.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Data privacy

Education

High School graduate

Job description

About the role

We are looking for Customer Service Representatives to join our Financial Account. The ideal candidate should have strong communication skills, attention to detail, and a customer-focused approach when handling financial and account-related concerns.

Key responsibilities

• Handle customer inquiries regarding financial products, accounts, transactions, and services.

• Assist customers with billing, payments, account updates, and other financial concerns.

• Provide accurate information and appropriate solutions to customer inquiries.

• Resolve customer concerns and complaints professionally and efficiently.

• Verify customer information and maintain account security and confidentiality.

• Document customer interactions and transactions accurately.

• Escalate complex concerns to the appropriate department when necessary.

• Meet quality, productivity, and customer satisfaction targets.

• Follow company policies, procedures, and data privacy standards.

About you

• High School or Senior High School graduate.

• 6 months to 3 years of BPO/Contact Center experience.

• Excellent verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Detail-oriented and comfortable handling financial information.

• Basic computer proficiency and ability to navigate multiple systems.

• Willing to work on shifting schedules, including weekends and holidays.