Customer Service Representative | Entry-Level | Freshers Welcome

Richbuild Industrial Sales Inc.; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career progression

Professional development

Health and wellness benefits

Collaborative team environment

Full-time employment with stable hours

Performance incentives

Job summary

Richbuild Industrial Sales Inc. in Pasig City is seeking enthusiastic Customer Service Representatives for an entry-level, full-time role in our call centre.

You will be the voice of the company, handling inquiries, processing requests, and ensuring customer satisfaction with every interaction. No prior experience is required; we provide comprehensive on-the-job training, mentorship, and clear career progression within a collaborative team.

Qualifications

• High school diploma or equivalent qualification at minimum.
• Strong verbal and written communication skills in English.
• Excellent listening and comprehension abilities to understand customer needs.
• Patient, empathetic and professional demeanour when interacting with diverse customers.
• Basic computer literacy and ability to learn new call centre systems and software quickly.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Reliability, punctuality and commitment to maintaining attendance standards.
• Willingness to follow instructions and adapt to company policies and procedures.
• Previous customer service or call centre experience is not required – we welcome freshers and those new to the industry
• Positive attitude, enthusiasm and eagerness to develop a career in customer service

Responsibilities

• Answering incoming customer calls and responding to enquiries in a professional, friendly and efficient manner
• Providing accurate information about Richbuild's products and services to address customer needs
• Processing customer requests, orders and complaints whilst maintaining detailed records of all interactions
• Resolving customer issues promptly and escalating complex problems to senior team members when necessary
• Following established call centre procedures and quality standards to ensure consistent service excellence
• Maintaining a positive attitude and patience whilst managing high call volumes
• Contributing to team targets and performance metrics through dedication and reliability
• Continuously learning about company products, services and policies to provide informed assistance

Skills

Strong communication

English proficiency

Active listening

Customer service

Basic computer literacy

Multitasking

Reliability

Professional demeanour

Education

High school diploma or equivalent

Tools

Call center software

Job description

About the role

is seeking enthusiastic and customer-focused Customer Service Representatives to join our dynamic call centre team. This is an excellent entry-level, full-time opportunity perfect for freshers looking to launch their career in customer service. Based in Pasig City, Metro Manila, you will be the voice of our company, delivering exceptional support to our valued clients and ensuring their satisfaction with every interaction.

As a Customer Service Representative, you will play a vital role in maintaining and strengthening our client relationships whilst representing Richbuild Industrial Sales Inc. with professionalism and dedication. This position offers the perfect stepping stone for those eager to develop your customer service skills in a supportive and collaborative environment.

What you'll be doing

• Answering incoming customer calls and responding to enquiries in a professional, friendly and efficient manner

• Providing accurate information about Richbuild's products and services to address customer needs

• Processing customer requests, orders and complaints whilst maintaining detailed records of all interactions

• Resolving customer issues promptly and escalating complex problems to senior team members when necessary

• Following established call centre procedures and quality standards to ensure consistent service excellence

• Maintaining a positive attitude and patience whilst managing high call volumes

• Contributing to team targets and performance metrics through dedication and reliability

• Continuously learning about company products, services and policies to provide informed assistance

What we're looking for

• High school diploma or equivalent qualification at minimum

• Strong verbal and written communication skills in English

• Excellent listening and comprehension abilities to understand customer needs

• Patient, empathetic and professional demeanour when interacting with diverse customers

• Basic computer literacy and ability to learn new call centre systems and software quickly

• Ability to multitask and manage time effectively in a fast-paced environment

• Reliability, punctuality and commitment to maintaining attendance standards

• Willingness to follow instructions and adapt to company policies and procedures

• Previous customer service or call centre experience is not required – we welcome freshers and those new to the industry

• Positive attitude, enthusiasm and eagerness to develop a career in customer service

What we offer

we value our team members and are committed to creating a supportive workplace where you can thrive. We offer competitive compensation alongside a range of benefits designed to support your wellbeing and career growth.

• Competitive salary package commensurate with experience

• Comprehensive on-the-job training and mentorship from experienced team members

• Clear career progression pathways and opportunities for advancement within the organisation

• Professional development and skills training programmes

• Health and wellness benefits to support your wellbeing

• Collaborative team environment with supportive colleagues

• Full-time employment with stable, consistent working hours

• Performance incentives and recognition programmes

About us

is a trusted provider of industrial sales and solutions, dedicated to delivering high-quality products and exceptional service to our clients. With a commitment to excellence and customer satisfaction, we have established ourselves as a reliable partner in the industrial sector. Our success is built on the strength of our team, our product expertise and our unwavering dedication to meeting client needs. We foster a collaborative, inclusive workplace where every team member contributes to our mission of delivering outstanding value to our customers.