Entry-Level CSR: Fresh Graduates, 2 Assessments, No Mock Call

Richbuild Industrial Sales Inc.; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

Richbuild Industrial Sales Inc. in Pasay, Metro Manila, is seeking enthusiastic and dedicated Customer Service Representatives to join our growing call centre team.

This full-time entry-level role is ideal for fresh graduates looking to start a career in customer service, offering hands-on training and a supportive environment. As part of our team you will handle incoming calls, provide product information, document interactions, and strive for customer satisfaction while developing your

Qualifications

• Fresh graduates welcome; no prior call centre experience required.
• Strong verbal and written English, with clear communication.
• Good listening skills and ability to build rapport with customers.

Responsibilities

• Answering incoming customer calls and inquiries professionally.
• Providing accurate product and service information and addressing concerns.
• Processing requests and transactions promptly and accurately.
• Documenting all interactions and maintaining call records in the system.
• Following company protocols and quality standards to ensure service excellence.
• Collaborating with colleagues to resolve complex issues and improve satisfaction.
• Contributing to a positive team environment and continuous improvement.

Skills

English proficiency

Multitasking

Communication skills

Attention to detail

Reliability

Team player

Willingness to learn

Patience & empathy

Education

Fresh graduate

Tools

MS Office

Job description

Richbuild Industrial Sales Inc. in Pasay, Metro Manila, is seeking enthusiastic and dedicated Customer Service Representatives to join our growing call centre team.

This full-time entry-level role is ideal for fresh graduates looking to start a career in customer service, offering hands-on training and a supportive environment. As part of our team you will handle incoming calls, provide product information, document interactions, and strive for customer satisfaction while developing your