CSR! Open For Fresh Graduates! 2 Assessment Only -NO MOCK CALL!

Richbuild Industrial Sales Inc.; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

Richbuild Industrial Sales Inc. in Pasay, Metro Manila, is seeking enthusiastic and dedicated Customer Service Representatives to join our growing call centre team.

This full-time entry-level role is ideal for fresh graduates looking to start a career in customer service, offering hands-on training and a supportive environment. As part of our team you will handle incoming calls, provide product information, document interactions, and strive for customer satisfaction while developing your

Qualifications

• Fresh graduates welcome; no prior call centre experience required.
• Strong verbal and written English, with clear communication.
• Good listening skills and ability to build rapport with customers.

Responsibilities

• Answering incoming customer calls and inquiries professionally.
• Providing accurate product and service information and addressing concerns.
• Processing requests and transactions promptly and accurately.
• Documenting all interactions and maintaining call records in the system.
• Following company protocols and quality standards to ensure service excellence.
• Collaborating with colleagues to resolve complex issues and improve satisfaction.
• Contributing to a positive team environment and continuous improvement.

Skills

English proficiency

Multitasking

Communication skills

Attention to detail

Reliability

Team player

Willingness to learn

Patience & empathy

Education

Fresh graduate

Tools

MS Office

Job description

About the role

is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic call centre team in Pasay City, Metro Manila. This is an excellent opportunity for fresh graduates looking to launch their career in customer service. This is a full-time position where you will be the voice of our company, providing exceptional support to our customers whilst building valuable experience in a fast-paced, professional environment. We welcome candidates who are eager to learn, develop their communication skills, and make a positive impact on customer satisfaction. The recruitment process is straightforward and efficient, featuring just 2 assessments with no mock call requirement, making this an accessible entry point into the industry.

Key responsibilities

• Answering incoming customer calls and responding to inquiries in a professional, courteous and efficient manner
• Providing accurate information about products and services whilst addressing customer concerns and complaints
• Processing customer requests, orders and transactions accurately and promptly
• Documenting all customer interactions and maintaining detailed call records in the company system
• Following company protocols and quality standards to ensure consistent service delivery
• Collaborating with colleagues and supervisors to resolve complex customer issues
• Contributing to a positive team environment and supporting the overall objectives of the call centre
• Continuously seeking opportunities to improve personal performance and customer satisfaction metrics

What we're looking for

• Fresh graduate or recent school leaver with little to no prior call centre experience required
• Excellent communication skills with clear English proficiency, both written and verbal
• Strong listening and interpersonal abilities to build rapport with customers
• Ability to multitask and manage time effectively in a busy call centre environment
• Patience, empathy and a genuine desire to help customers resolve their issues
• Reliability and commitment to maintaining consistent attendance and punctuality
• Willingness to learn new systems and processes quickly
• Professional attitude with a positive approach to feedback and continuous improvement
• Basic computer literacy and proficiency with standard office software

What we offer

we value our employees and are committed to providing a supportive and rewarding work environment. We offer competitive compensation packages, comprehensive on-the-job training to ensure you succeed in your role, and a welcoming team culture where fresh graduates can thrive. We recognise that starting your career is a significant milestone and provide the guidance and support you need to build confidence and develop professional skills. As you progress, we offer opportunities for career advancement and skill development within our growing organisation.

About us

is a trusted provider of industrial sales solutions, committed to delivering quality products and exceptional customer service. With a focus on building strong relationships with our clients, we have established ourselves as a reliable partner in the industrial sector. Our company values professionalism, integrity and customer-centric service. We are dedicated to creating a workplace where talented individuals can grow their careers whilst contributing to our continued success. Our team is passionate about what we do, and we're looking for motivated individuals to join us on our journey.