CSR NO BPO EXPERIENCE REQUIRED!

Metacom Careers; Philippines; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

HMO Coverage for Employee

13th & 14th Month Pay

Night differential

Job summary

Metacom Careers in Quezon City is hiring a Customer Service Representative for an on-site, entry-level position. The role focuses on delivering excellent customer support while upholding performance standards.

Ideal candidates are college graduates or those with at least two years of college, ready to work night shifts and weekends. Strong communication and MS Office skills are expected. Training and development are provided.

Qualifications

• College graduate with or without experience.
• Completed at least 2 years in college; 6 months customer service experience may be considered.
• Willing to work night shift, including weekends and holidays.
• Willing to work onsite in Bridgetown, Quezon City.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.

Responsibilities

• Handle customer inquiries through voice calls.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Follow company procedures and quality standards.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Verbal Communication

Customer Service

Adaptability

Education

College degree

Tools

MS Office

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Role Description

Join our BSC IFP (CG) Voice Account as a Customer Service Representative. This is an entry-level opportunity for college graduates, providing customer support while maintaining excellent service and performance standards.

Key Responsibilities

• Handle customer inquiries through voice calls.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Follow company procedures and quality standards.
• Meet productivity, quality, and customer satisfaction targets.

Qualifications

• College Graduate with or without experience.
• Completed at least 2 years in college with 6 months customer service-related work experience may also be considered.
• Willing to work night shift, including weekends and holidays.
• Willing to work onsite in Bridgetowne, Quezon City.
• Strong verbal and written communication skills.
• Good interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Good comprehension and active listening skills.
• Basic knowledge of MS Office.
• Adaptable and able to work in a fast-paced environment.

What We Offer

• ₱18,000 Basic Pay
• ₱1,000 Flex Fund Allowance
• 20% Night Differential
• HMO Coverage for Employee - Day 1
• HMO Dependent Coverage upon Certification
• Life and Accident Insurance
• Annual Performance-Based Salary Increase
• 13th & 14th Month Pay
• Government-Mandated Benefits

Working Location

Libis Recruitment Hub: G/F Terra Tower. Bridgetowne, Bridgetown, Quezon City, Metro Manila, Philippines