Customer Service Representative | Email Support | Gilmore, Quezon City

TRANSCOSMOS ASIA PHILIPPINES, INC.; Quezon; On-site; PHP 240,000 - 360,000; Full time

Job summary

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking customer service specialists to handle email inquiries from Quezon, Philippines. The role emphasizes professional email communication and adherence to SOPs, with shifting schedules and onsite work.

Candidates may come from any education level, but must demonstrate strong English skills and a willingness to work onsite on a rotating shift. Training will cover email support workflows and quality standards.

Qualifications

• College graduates may apply, irrespective of BPO experience.
• College-level applicants must have at least 6 months of relevant experience in email support or the retail industry from a non-BPO background.
• High school or senior high graduates require at least 1 year of BPO experience, including 6 months of email support.

Responsibilities

• Respond to customer inquiries and concerns via email in a timely and professional manner.
• Properly tag contacts identified as High Risk or Risk of External Complaints and el…
• Follow the established Ticket Line Standard Operating Procedures (SOPs) and deliver excellent customer service.
• Submit end-of-day (EOD) reports detailing the tickets handled and addressed.

Skills

Email support

English communication

Customer service

Onsite readiness

Education

College graduates

College-level applicants

High school / Senior high school graduates

Job description

Job Qualifications:

• College graduates with no BPO experience are welcome to apply.
• College-level applicants must have at least 6 months of relevant experience in email support or the retail industry from a non-BPO background.
• High School and Senior High School graduates are welcome to apply, provided they have at least 1 year of BPO experience, including 6 months of email support experience.
• Must have good to excellent English communication skills.
• Must be amenable to work onsite.
• Must be amenable to work on a shifting schedule.

Key Responsibilities:

• Respond to customer inquiries and concerns via email in a timely and professional manner.
• Properly tag contacts identified as High Risk or Risk of External Complaints and el…
• Follow the established Ticket Line Standard Operating Procedures (SOPs) and deliver excellent customer service.
• Submit end-of-day (EOD) reports detailing the tickets handled and addressed.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.