Taglish Blended CSR | Local Account with 15K Sign-On Bonus!

Transcosmos Asia Philippines, Inc.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Transcosmos Asia Philippines, Inc. is seeking a Local Blended Account specialist to deliver quality customer service and support to end-users using standard call center processes.

The role requires basic communication skills, at least 6 months of customer service experience, and residency in Metro Manila with onsite work at Gilmore, Quezon City. Willingness to work shifts is required.

Qualifications

• Senior High School graduates are welcome.
• Minimum of 6 months customer service experience in any industry.
• Must be residing within Metro Manila.
• Amenable to work onsite in Gilmore, Quezon City.

Responsibilities

• Deliver service and support to end-users using and operating call center software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer information and determine the issue by evaluating and analyzing the symptoms.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escape priority issues per Client specifications.
• Redirect problems to appropriate resource.
• Accurately process and document call transactions using a computer and designated tracking software.
• Offer alternative solutions to retain customers’ business.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers when necessary.
• Stay current with system information, changes and updates.
• Must be willing to work shift and rotating on call weekends/holidays.

Skills

Communication skills

Customer service experience

Education

Senior High School diploma

Job description

Role Requirements:

• Senior High School graduates are welcome to apply
• With or without prior call center experience
• Minimum of 6 months customer service experience (in any industry)
• With average to good communication skills
• Must be residing within Metro Manila
• Amenable to work onsite in Gilmore, Quezon City

Key Responsibilities:

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escape priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and document call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
• Must be willing to work shift work and rotating on call weekends and or holidays.
• Open to feedback and willingness to learn.
• Answers, evaluates, and prioritizes incident tickets and work request tickets for software, database, networking, and other computer-related technologies.

AtTranscosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Job summary

Local Blended Account

Video

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