Customer Service Representative | US Order Taking Account | Gilmore, QC

TRANSCOSMOS ASIA PHILIPPINES, INC.; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Transcosmos Asia Philippines, Inc. is seeking a customer service representative to assist customers via phone, chat, and email from their Gilmore, Quezon City site.

The role requires good English, strong listening skills, and a willingness to work shifting schedules including weekends and local holidays. Candidates should have at least 6 months BPO experience (1 year preferred) and familiarity with restaurant order-taking or online ordering is a plus.

Qualifications

• At least Senior High School (SHS) graduate.
• At least 6 months of BPO experience required; 1 year or more preferred.
• Preferably with experience in restaurant order-taking, food delivery, or online ordering.
• Good English communication skills, both verbal and written.
• Strong customer service and active listening skills.
• Willing to work on shifting schedules, including weekends and local holidays.
• Willing to work onsite in Gilmore, Quezon City.

Responsibilities

• Assist customers through phone, chat, and email.
• Handle inbound and outbound inquiries, including callbacks.
• Provide excellent customer service through active listening.
• Handle confidential customer information with care.
• Resolve customer concerns promptly and professionally.
• Communicate clearly and effectively with customers.
• Stay updated on products, promotions, and company policies.

Skills

BPO experience

English communication

Active listening

Education

SHS graduate

Job description

Job Qualifications:

• At least Senior High School (SHS) graduate.

• At least 6 months of BPO experience required; 1 year or more preferred.

• Preferably with experience in restaurant order-taking, food delivery, or online ordering.

• Good English communication skills, both verbal and written.

• Strong customer service and active listening skills.

• Willing to work on shifting schedules, including weekends and local holidays.

• Willing to work onsite in Gilmore, Quezon City.

Key Responsibilities:

• Assist customers through phone, chat, and email.

• Handle inbound and outbound inquiries, including callbacks.

• Provide excellent customer service through active listening.

• Handle confidential customer information with care.

• Resolve customer concerns promptly and professionally.

• Communicate clearly and effectively with customers.

• Stay updated on products, promotions, and company policies.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.