Customer Service Representative (EEC Ambassadors)

First Maritime Shared Services; Parañaque; On-site; PHP 246,000 - 357,000; Full time

Job summary

First Maritime Shared Services is seeking a Customer Service Representative (Ambassador) to deliver exceptional experiences for our luxury travel and hospitality clients. You will handle voice and email inquiries in a fast-paced contact center and play a key role in upholding the brand's high standards.

The ideal candidate has at least one year in a voice-based contact center, a passion for travel, excellent English communication, and a willingness to work onsite in Parañaque.

Qualifications

• Minimum 1 year of contact center experience (voice).
• Experience in luxury travel or hospitality sector.
• Interest in global travel destinations.
• Fluent English with strong verbal communication.
• Willing to work onsite in Parañaque.

Responsibilities

• Provide customer service via voice and email in a contact center environment.
• Support customers in the luxury travel and hospitality sector.

Skills

Customer service

Phone support

Email support

Onsite

Job description

About the role

We are looking for a Customer Service Representative (Ambassador) to deliver exceptional customer experiences in the luxury travel and hospitality sector.

Key responsibilities

• Provide customer service via voice and email in a contact center environment
• Support customers in the luxury travel and hospitality sector

About you

• At least 1 year of contact center experience (voice account)
• Experience in the luxury travel or hospitality sector
• Genuine knowledge and interest in global travel destinations
• Fluent in English, with strong verbal communication skills
• Willing to work onsite in Parqal, Parañaque

Recruitment process: (No assessment)

• Initial screening (5 to 10 min phone call)
• Operations Interview (virtual - 30 minutes)
• Final Interview (Onsite - 30 minutes)