CSR| Night Shift| HMO Day 1 and 14th month pay

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

14th month pay

Job summary

Sagility Philippines B.V. Branch Office is seeking a Customer Service Representative for the night shift in Quezon City. This on-site role welcomes candidates with no prior experience and offers a full-time schedule with comprehensive benefits.

Responsibilities include handling inbound calls with professional service, resolving issues, and maintaining a positive, customer-focused attitude. Strong English communication and flexibility to work evenings/weekends are essential.

Qualifications

• No experience required for this entry-level CSR role.
• Excellent English communication and phone etiquette.
• Willingness to work night shifts and irregular hours.

Responsibilities

• Handle inbound calls on the first call with proactive service and troubleshooting.
• Create an exceptional customer experience by personalizing interactions and adding value.
• Maintain product knowledge and participate in ongoing training to meet business needs.
• Adhere to company policies and demonstrate a professional, customer-focused attitude.

Skills

Customer service

English proficiency

Problem solving

Education

Bachelor degree

Job description

CSR| Night Shift| HMO Day 1 and 14th month pay

Sagility Philippines B.V. Branch Office

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

• Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and esc
• Adheres to SAGILITY policies and procedures and maintain a positive attitude in support of SAGILITY Commitment to Excellence
• Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Ability to comprehend, capture and interpret basic customer information
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette
• Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment