Customer Service Representative - Davao Site | Up to 25K

Private Advertiser; Davao City; On-site; PHP 254,000 - 304,000; Full time

Job summary

Metacom is hiring Customer Service Representatives for onsite work in Davao City. No experience is required, though BPO experience is a plus.

The role centers on assisting customers, resolving issues, and maintaining accurate records to ensure a positive service experience. Qualifications include high school or college graduates, strong communication and interpersonal skills, and willingness to work shifts including weekends/holidays if needed.

Qualifications

• High school or college graduates are welcome to apply.
• No BPO experience required, but BPO experience is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, or other channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Assist customers with account, product, or service questions.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and service standards.
• Escalate complex issues to the appropriate team when necessary.
• Meet assigned performance and quality targets.

Skills

Communication skills

Customer service

Interpersonal skills

Willingness to work onsite

Fast learner

Education

High school diploma or equivalent

Job description

CUSTOMER SERVICE REPRESENTATIVE HIRING IN DAVAO!

Location: Davao City
Work Setup: Onsite
Salary: Up to ₱25,000/month
Experience: No experience required; BPO experience is a plus

JOB DESCRIPTION

We are looking for motivated and customer-focused individuals to join Metacom as Customer Service Representatives. The role involves assisting customers, addressing their concerns, providing accurate information, and ensuring a positive customer experience.

RESPONSIBILITIES

• Handle customer inquiries through phone, email, or other assigned channels.

• Provide accurate information and appropriate solutions to customer concerns.

• Assist customers with account, product, or service-related questions.

• Document customer interactions and update records accurately.

• Follow company policies, procedures, and service standards.

• Resolve customer concerns professionally and efficiently.

• Escalate complex or unresolved issues to the appropriate team when necessary.

• Meet assigned performance and quality targets.

• Maintain a professional and positive attitude when dealing with customers.

QUALIFICATIONS

• High school, senior high school, or college graduates are welcome to apply.

• No BPO experience required.

• BPO or customer service experience is an advantage.

• Candidates with at least 6 months of BPO experience may qualify for a maximum salary of ₱25,000/month.

• Good communication and interpersonal skills.

• Customer-focused and willing to assist different types of customers.

• Willing to work onsite in Davao City.

• Willing to work on shifting schedules, including weekends and holidays, if required.

• Candidates who can start as soon as possible are preferred.

WHAT WE'RE LOOKING FOR

If you're a fresh graduate, career shifter, or experienced BPO professional looking for an onsite opportunity in Davao City, this could be a great opportunity to start or grow your career in customer service.