Customer Service Representative - Davao (Onsite)

Snapscale; Davao City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Government-mandated benefits

13th month pay

Night differential pay

Transportation allowance

Perfect attendance bonus

Other employee incentives

Yearly salary increase

Free lunch everyday

Opportunities for career growth and发展

Job summary

Snapscale in Davao City, Philippines, is seeking a Customer Service Representative for an onsite role. You will be the primary contact for customers, addressing inquiries, resolving issues, and supporting operations through accurate documentation and coordination.

The ideal candidate has at least 1 year in BPO or customer service, strong verbal and written English, excellent organization, and proficiency with CRMs and standard office tools.

Qualifications

• 1 year of experience in BPO, customer service, or related industry.
• Accounts Receivable (AR) and Billing experience is preferred.
• Strong verbal communication, clear and professional over the phone.
• Excellent written English for professional emails and chats.
• Highly organized and detail-oriented, able to multitask and meet deadlines.
• Collaborative team player with ownership and accountability.
• Proficient in CRM systems, ticketing platforms, and standard office apps.

Responsibilities

• Interact with customers via phone, email, or in person to provide information and resolve inquiries or issues.
• Handle customer complaints by providing appropriate solutions and alternatives within guidelines.
• Assist with collections, invoicing, and other administrative tasks, including call quality checks and related activities.
• Maintain a positive, empathetic, and professional attitude when assisting customers.
• Process orders, forms, applications, and requests accurately and efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with internal departments to ensure customer concerns are addressed promptly.
• Follow company communication procedures, policies, and service standards.
• Stay up to date with company products, services, and policies.
• Provide timely feedback and escalate issues when necessary to ensure satisfaction.

Skills

Verbal communication

Written English

Organization

Multitasking

Customer service mindset

Problem solving

Tools

CRM systems

Ticketing platforms

MS Office / Google Workspace

Job description

Overview

Snapscale is seeking a Customer Service Representative to join our growing team in an onsite setup. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities

• Interact with customers via phone, email, or in person to provide information and resolve inquiries or issues
• Handle customer complaints by providing appropriate solutions and alternatives within established guidelines
• Assist with collections, invoicing, and other administrative support tasks, including conducting call quality checks and related operational activities
• Maintain a positive, empathetic, and professional attitude when assisting customers
• Process orders, forms, applications, and requests accurately and efficiently
• Maintain detailed records of customer interactions, transactions, comments, and complaints
• Coordinate with internal departments to ensure customer concerns are addressed promptly
• Follow company communication procedures, policies, and service standards
• Stay up to date with company products, services, and policies
• Help ensure customer satisfaction by providing timely feedback and escalating issues when necessary

Perks

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowancePerfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Minimum of 1 year of experience in the BPO, customer service, or a related industry
• Accounts Receivable (AR) and Billing experience is preferred
• Strong verbal communication skills with the ability to communicate clearly, professionally, and confidently over the phone
• Excellent written English communication skills for handling professional email and chat correspondence
• Highly organized, detail-oriented, and able to manage multiple priorities while meeting deadlines
• Demonstrates patience, professionalism, and a solutions-oriented approach when handling customer concerns
• Collaborative team player with a proactive mindset, strong ownership, and accountability
• Ability to follow established processes, adapt to feedback, and consistently deliver high-quality customer service
• Proficient in using CRM systems, ticketing platforms, and standard office applications (e.g., Microsoft Office or Google Workspace)
• Must be willing to work in an onsite setup