Customer Service Representative (No BPO Experience Required)

TalentSync Training and Development; Davao City; On-site; PHP 180,000 - 300,000; Full time

Job summary

TalentSync Training and Development is hiring a Customer Service Representative in Davao City for a full-time role. You will be the voice of the company, delivering exceptional service across channels while building relationships and resolving issues efficiently.

No prior BPO experience is required as we provide comprehensive training to set you up for success. You will handle calls, queries and follow up on customer needs with a focus on quality and satisfaction.

Qualifications

• Excellent communication and active listening to understand customer needs.
• Friendly, patient and professional demeanor with a genuine desire to help.
• Calm and composed under pressure when handling challenging calls.
• Willingness to undergo comprehensive training in customer service.
• Reliable attendance and punctuality with ability to work shifts.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner, listening actively to inquiries.
• Provide accurate information about products and services while addressing questions.
• Process customer requests, transactions, and complaints using company systems and procedures.
• Document all customer interactions in the call management system with detailed notes.
• Follow company policies, quality standards, and compliance requirements during interactions.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Maintain a professional demeanor and positive attitude with frustrated customers.
• Meet or exceed performance targets including call handling time and CSAT scores.
• Participate in ongoing training to improve skills and product knowledge.
• Collaborate with team members to support overall team performance.

Skills

Strong communication

Friendly and patient

Calm under pressure

Teamwork

Problem-solving mindset

Ability to learn systems

Reliable and punctual

Experience in customer service (adv)

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

We are looking a Customer Service Representative to join our growing call centre team in Davao City. This is a full-time position designed for individuals looking to launch or advance their career in customer service. We welcome candidates with no previous BPO (Business Process Outsourcing) experience, as we provide comprehensive training to set you up for success. In this role, you will be the voice of our company, delivering exceptional service to customers across various channels whilst building meaningful relationships and resolving issues efficiently.

Key responsibilities

1. Answer incoming customer calls in a professional and courteous manner, listening actively to customer inquiries and concerns

2. Provide accurate information about products and services whilst addressing customer questions and resolving issues effectively

3. Process customer requests, transactions, and complaints using company systems and procedures

4. Document all customer interactions in the call management system with detailed and accurate notes

5. Follow company policies, quality standards, and compliance requirements during all customer interactions

6. Escalate complex issues to supervisors or relevant departments when necessary

7. Maintain a professional demeanor and positive attitude when handling difficult or frustrated customers

8. Meet or exceed performance targets including call handling time, first-call resolution, and customer satisfaction scores

9. Participate in ongoing training and development sessions to improve skills and product knowledge

10. Collaborate with team members to support overall team performance and customer service excellence

What we're looking for

1. Strong communication skills with the ability to articulate clearly and listen actively to customer needs

2. A friendly, patient, and professional demeanor with a genuine desire to help customers

3. Ability to remain calm and composed under pressure, particularly when handling challenging customer situations

4. Basic computer literacy and ability to quickly learn new systems and software applications

5. Reliable and punctual with strong attendance and commitment to scheduled shifts

6. Ability to work in a team environment and take direction from supervisors and team leaders

7. Problem-solving mindset with the initiative to find solutions within company guidelines

8. High school diploma or equivalent qualification

9. Willingness to undergo comprehensive training in customer service best practices and company-specific procedures

10. Previous customer service experience is advantageous but not required; we are happy to train the right attitude and work ethic