CSR (Retail Services, Tech & New Economy Acc.) – Davao Site

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Onsite in Davao

Job summary

Work Avenue and Business Solutions Incorporated is hiring Customer Service Representatives to join our Retail Services, Tech & New Economy Account in Davao. This onsite role requires at least 6 months of call center experience and strong English communication skills.

You will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive experience, while adhering to company policies and shifting schedules including weekends and holidays when required.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• At least 6 months of Call Center Experience (CCE).
• B2 English proficiency.
• Strong verbal and written communication skills.
• Willing to work onsite in Davao.
• Willing to work on shifting schedules, including weekends and holidays when required.

Responsibilities

• Handle customer inquiries and concerns through the assigned communication channel.
• Provide accurate information about products, services, orders, accounts, or transactions.
• Resolve customer issues efficiently while following company policies and procedures.
• Document customer interactions and update account information accurately.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain professional communication and deliver excellent customer service.
• Meet required quality, productivity, and customer satisfaction standards.

Skills

Call center experience

Strong English communication

Verbal communication

Written communication

Education

High School Diploma or Senior High School Diploma

Job description

We are looking for Customer Service Representatives to join our Retail Services, Tech & New Economy Account in Davao. This is an onsite position suited for candidates with at least 6 months of call center experience and strong English communication skills. You will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience.

• Handle customer inquiries and concerns through the assigned communication channel.

• Provide accurate information about products, services, orders, accounts, or transactions.

• Resolve customer issues efficiently while following company policies and procedures.

• Document customer interactions and update account information accurately.

• Escalate complex concerns to the appropriate team when necessary.

• Maintain professional communication and deliver excellent customer service.

• Meet required quality, productivity, and customer satisfaction standards.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• At least 6 months of Call Center Experience (CCE)

• B2 English proficiency

• Strong verbal and written communication skills

• Customer-focused and problem-solving oriented

• Willing to work onsite in Davao

• Willing to work on shifting schedules, including weekends and holidays when required