Onsite Customer Service Rep in Davao — Growth & Impact

Private Advertiser; Davao City; On-site; PHP 254,000 - 304,000; Full time

Job summary

Metacom is hiring Customer Service Representatives for onsite work in Davao City. No experience is required, though BPO experience is a plus.

The role centers on assisting customers, resolving issues, and maintaining accurate records to ensure a positive service experience. Qualifications include high school or college graduates, strong communication and interpersonal skills, and willingness to work shifts including weekends/holidays if needed.

Qualifications

• High school or college graduates are welcome to apply.
• No BPO experience required, but BPO experience is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, or other channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Assist customers with account, product, or service questions.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and service standards.
• Escalate complex issues to the appropriate team when necessary.
• Meet assigned performance and quality targets.

Skills

Communication skills

Customer service

Interpersonal skills

Willingness to work onsite

Fast learner

Education

High school diploma or equivalent

Job description

Metacom is hiring Customer Service Representatives for onsite work in Davao City. No experience is required, though BPO experience is a plus.

The role centers on assisting customers, resolving issues, and maintaining accurate records to ensure a positive service experience. Qualifications include high school or college graduates, strong communication and interpersonal skills, and willingness to work shifts including weekends/holidays if needed.