Customer Service Representative (CSR)- Virtual Process

Gratitude Philippines; Manila; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Meaningful projects

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative (CSR) to join our team in Manila. You will help deliver high-quality solutions while collaborating with cross-functional teams and taking ownership of tasks.

You should have at least 2 years of college, an associate degree, and ready documents (TOR, Diploma, COE). Strong communication and problem-solving will help you thrive in a fast-paced, collaborative environment.

Qualifications

• Must have completed 2 years in college or finished associate degree.
• Relevant professional experience in a similar role.
• Must have the following mandatory documents on hand: TOR, Diploma, and Certificate(s) of Employment (COE).
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Communication

Teamwork

Attention to detail

Education

2 years in college

Associate degree

Tools

TOR

Diploma

COE

Job description

About the Role

We are looking for a skilled and motivated Customer Service Representative (CSR) to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Must be completed 2 yrs in college or finished associate degree course
• Relevant professional experience in a similar role.
• Must have the following mandatory documents on hand: TOR, Diploma, and Certificate(s) of Employment (COE).
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Preferred Background: Utilities, Telecom, Insurance, Banking & Financial Services
• Must be willing to work in the assigned shift and location.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.