Open for all - CSR POSITION (Virtual Processing)

STACKph; Pasig; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

13th Month Pay

Pag-IBIG Fund

Employee Loan

Free Meals

Gym Membership

Job Training

Job summary

STACKph is seeking a Customer Service Representative to deliver exceptional support through virtual channels. The role emphasizes empathy, clear communication, and the ability to handle inquiries and resolve issues efficiently from a remote home-office setup.

Ideal candidates will manage multiple tasks in a fast-paced environment, document interactions, and contribute to continuous improvement in service quality.

Qualifications

• Requires strong verbal and written communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-centric mindset and empathy.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize virtual communication tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately and efficiently.
• Document customer interactions and feedback to improve service quality and address recurring issues.
• Collaborate with team members to identify trends and suggest improvements in processes and customer service experiences.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem Solving

Empathy

Teamwork

Job description

Open for all - CSR POSITION (Virtual Processing)

Stackph

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize virtual communication tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately and efficiently.
• Document customer interactions and feedback to improve service quality and address recurring issues.
• Collaborate with team members to identify trends and suggest improvements in processes and customer service experiences.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Working Conditions: Flexibility to work remotely with a reliable internet connection and appropriate home office setup.
• Qualities and Traits: Excellent verbal and written communication skills, with a keen orientation towards empathy and customer needs.
• Qualities and Traits: Strong problem-solving skills and a proactive attitude towards handling customer issues and feedback.
• Qualities and Traits: Ability to work independently and as part of a team, exhibiting professionalism and a positive attitude.

English Language Customer Service Call Centre Sales Pipeline Organizational Skills Sales Pitching and Closure Problem Solving