Customer Service Representative (CSR)

TapTalent.ai; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

TapTalent.ai in Muntinlupa, Philippines is looking for a Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, resolve issues, and maintain professionalism.

The ideal candidate has at least 1 year in customer service, excellent English communication, strong problem-solving, and the ability to thrive in a fast-paced environment. MS Office skills are a plus.

Qualifications

• 1+ years of experience in customer service or related field.
• Excellent verbal and written English communication.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.
• MS Office proficiency is an advantage.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints efficiently and effectively.
• Maintain a positive and professional demeanor at all times.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve processes and service delivery.
• Stay updated on product knowledge and company policies.

Skills

Communication

Problem solving

Attention to detail

Fast-paced work

Tools

MS Office

Job description

About the job Customer Service Representative (CSR)

We're Hiring: Customer Service Representative (CSR)!

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Muntinlupa, Philippines. The ideal candidate will possess strong communication skills and a passion for helping customers, ensuring their needs are met with exceptional service.

Location: Muntinlupa, Philippines

Work Mode: Work From Office

Role: Customer Service Representative (CSR)

What You'll Do

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints efficiently and effectively.
• Maintain a positive and professional demeanor at all times.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve processes and service delivery.
• Stay updated on product knowledge and company policies.

What We're Looking For

• At least 1 year of experience in customer service or related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a fast-paced environment.
• Proficiency in MS Office applications is an advantage.