Customer Service Representative (Call Center Agent) – Pasig & Lipa City

Gratitude Philippines; Philippines; On-site; PHP 195,000 - 234,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two accounts: a telecommunications account in Cebu and a media and entertainment account. All positions are onsite with shifting schedules, and open to those with HS graduation and at least 6 months of BPO experience.

Describe your communication and problem-solving skills during recruitment. Successful candidates will join a global BPO environment with immediate hiring opportunities.

Qualifications

• Good communication and customer service skills.
• Strong problem-solving and active listening.
• Willing to work onsite and on shifting schedules.
• Meets the education and experience requirements of the chosen position.
• Willing to undergo the recruitment and assessment process.

Responsibilities

• Assist customers with inquiries by phone, chat or email, depending on the account
• Provide accurate information about products, services and accounts
• Address and resolve customer concerns professionally on the first contact where possible
• Deliver excellent customer service on every interaction
• Document customer interactions accurately in company systems
• Meet quality, productivity and attendance targets
• Follow company policies, compliance standards and data privacy guidelines

Skills

Customer service

Active listening

Onsite work

Shift work

Recruitment process

Education

HS graduate

Job description

About the role

We are hiring Customer Service Representatives (Call Center Agents) for two accounts: a telecommunications account in cebu.We are looking for customer-oriented people with good communication and problem-solving skills who can assist customers, answer inquiries and deliver excellent service. Experienced BPO professionals and aspiring candidates are both welcome to apply. All positions are onsite, with shifting schedules.

Responsibilities

• Assist customers with inquiries by phone, chat or email, depending on the account
• Provide accurate information about products, services and accounts
• Address and resolve customer concerns professionally on the first contact where possible
• Deliver excellent customer service on every interaction
• Document customer interactions accurately in company systems
• Meet quality, productivity and attendance targets
• Follow company policies, compliance standards and data privacy guidelines

Available accounts, requirements and salary

LocationAccountEducationExperienceSalary

cebu

Telecommunications

HS graduate

At least 6 months of BPO experience

Competitive package

cebu City

Media and Entertainment

HS graduate

At least 6 months of BPO experience

₱19,200 package

Qualifications

• Good communication and customer service skills
• Strong problem-solving and active listening skills
• Willing to work onsite and on shifting schedules
• Meets the education and experience requirements of the chosen position
• Willing to undergo the recruitment and assessment process

Job details

Locations

cebu

Work setup

Onsite

Schedule

Shifting schedules

Salary

Lipa City: ₱19,200 package. Pasig: competitive

Why join

• Choose between a telecommunications account and a media and entertainment account
• Package of ₱19,200 for the Lipa City account
• Open to HS graduates with BPO experience
• Career growth with a global BPO company
• Immediate hiring