Onsite Customer Experience Specialist (BPO)

Gratitude Philippines; Batangas City; On-site; PHP 195,000 - 234,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two accounts: Pasig telecommunications and Lipa City media/entertainment. Roles require good communication, problem-solving, and the ability to work onsite with shifting schedules. HS graduates with at least 6 months BPO experience are welcome.

The Pasig and Lipa City accounts offer competitive packages and career growth with a global BPO company. Immediate hiring and onsite work setup are emphasized.

Qualifications

• Good communication and customer service skills
• Strong problem-solving and active listening skills
• Willing to work onsite and on shifting schedules
• Meets the education and experience requirements of the chosen position
• Willing to undergo the recruitment and assessment process

Responsibilities

• Assist customers with inquiries by phone, chat or email, depending on the account
• Provide accurate information about products, services and accounts
• Address and resolve customer concerns professionally on the first contact where possible
• Deliver excellent customer service on every interaction
• Document customer interactions accurately in company systems
• Meet quality, productivity and attendance targets
• Follow company policies, compliance standards and data privacy guidelines

Skills

Customer service

Communication

Active listening

Problem solving

Education

HS graduate

Job description

Gratitude Philippines is hiring Customer Service Representatives (Call Center Agents) for two accounts: Pasig telecommunications and Lipa City media/entertainment. Roles require good communication, problem-solving, and the ability to work onsite with shifting schedules. HS graduates with at least 6 months BPO experience are welcome.

The Pasig and Lipa City accounts offer competitive packages and career growth with a global BPO company. Immediate hiring and onsite work setup are emphasized.