Customer Service Representative

Metacom Careers; Iloilo City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Metacom Careers in Iloilo City seeks a Customer Service Representative to provide top-tier support across phone, email and chat, resolving inquiries with empathy and accuracy.

You will maintain product knowledge, document interactions, and collaborate with teammates to ensure a smooth customer experience in a fast-paced environment. Flexible shifts, including evenings and weekends, and proficiency with customer service software are required.

Qualifications

• Outstanding problem-solving skills and ability to handle difficult situations with tact.
• Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using customer service software and tools to facilitate support processes.

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and empathetically.
• Maintain comprehensive knowledge of the company's products and services to provide accurate information to customers.
• Document customer interactions and follow up on outstanding issues to ensure customer satisfaction.
• Collaborate with team members and other departments to enhance customer experience.

Skills

Communication skills

Problem-solving

Attention to detail

Team collaboration

Tools

Customer service software

Job description

Description

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and empathetically.
• Maintain comprehensive knowledge of the company's products and services to provide accurate information to customers.
• Document customer interactions and follow up on outstanding issues to ensure customer satisfaction.
• Collaborate with team members and other departments to enhance customer experience.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Outstanding problem-solving skills and ability to handle difficult situations with tact.
• Qualities and Traits: Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
• Qualities and Traits: Ability to work in a fast-paced environment while maintaining attention to detail.
• Working Conditions: Flexible availability to cover various shifts, including evenings and weekends.
• Responsibilities and Duties: Proficiency in using customer service software and tools to facilitate support processes.