Customer Service Representative

Global Strategic; Bacolod; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

13th Month Pay

HMO

Job Training

Professional Development

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A leading BPO company in Bacolod is looking for candidates for a customer support position. Responsibilities include handling calls, resolving inquiries, and ensuring customer satisfaction. Candidates should have at least 1 year of BPO experience in a voice account and strong communication skills. The position requires working night shifts and offers benefits such as 13th Month Pay and HMO.

Qualifications

• Minimum of 1 year of BPO experience in a voice account.
• Proficiency in handling high call volumes.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Address customer inquiries and resolve issues.
• Document interactions and follow-up as necessary.

Skills

Strong communication skills

Interpersonal skills

Ability to work night shifts

High call volume handling

Education

Bachelor's degree

Job description

On-site - Bacolod 1-3 Yrs Exp Bachelor Full-time

Job Description

• Handle inbound and outbound calls efficiently and professionally.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain a high level of customer satisfaction while meeting call targets.
• Document interactions and follow-up as necessary.
• Minimum of 1 year of BPO experience in a voice account.
• Strong communication and interpersonal skills.
• Ability to work night shifts and start ASAP.
• Proficiency in handling high call volumes.

Benefits

• 13th Month Pay
• HMO
• Job Training, Professional Development
• Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave